Customer Relations Coordinator
Customer Relations Coordinator
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Job Description
Customer Experience Coordinator
As the initial point of contact for our guests when they call our stores your role is crucial in providing a topnotch experience. Youll be in charge of scheduling service appointments to enhance retention in our service departments and addressing any other inquiries our guests may have. This position plays a vital role in driving traffic across all areas of our business. Youll need to excel in a structured taskoriented environment maintaining a positive upbeat attitude while demonstrating exceptional organizational skills. Being goaloriented and a team player is essential.
PRIMARY RESPONSIBILITIES
- Ensure and boost service retention and revenue.
- Field all incoming calls for all nine Kocourek locations and direct guests to the appropriate department promptly.
- Aid guests in scheduling routine services.
- Reach out via call email or text to guests who havent visited for service since their purchase.
- Complete all assigned VIN service retention tasks by the end of each day.
- Send appointment reminders (via call text or email) to existing service guests.
- Monitor online chats and schedule service appointments based on guest requests.
- Amplify showroom traffic and support guests in connecting with the relevant sales team.
- Oversee online chats across all websites ensuring timely followup with each guest.
- Manage Google My Business and website maintenance for the designated store.
- Monitor and respond to all GMB reviews.
- Address any social media reviews or comments.
- Regularly review the website for any discrepancies or inaccurate information.
SECONDARY RESPONSIBILITIES
- Assist in event planning and contribute ideas for marketing/social media content (including TikTok Facebook Instagram etc..
- Assist in capturing videos and photos to complement social media posts.
- Perform other administrative duties as assigned such as filing scanning and shredding.
HOURS:Monday Saturday up to 40 hours per week. Shifts may range from 9:306 and 10:307 with evening and Saturday shifts on a rotational basis. Saturday hours conclude at 4 pm. Wage for this position ranges from $15.50$16.50/hour.
ATTIRE:Business Casual
PHYSICAL DEMANDS:None
WORK ENVIRONMENT:Typical nonsmoking office environment.
Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment based on race color religion sex national origin age disability or any other basis prohibited by federal state or local law.
Required Experience:
IC
Employment Type
Full-Time
