eSpelman Database Assistant

Position Summary
This position is responsible for the data entry and to provide assistance in all phases of processing for eSpelman Online Enterprise.

Essential Duties And Responsibilities
Daily entry of applications and prospects according to established policies and procedures that help ensure the accuracy and integrity of the database; Processes incoming admissions documents received either in person by mail or electronically for eSpelman; Assist with Banner testing; Assist with process documentation; Prepares online application files for decision review; Uses independent thinking and problem solving skills to handle phone email and in person inquiries regarding application status; Provides exceptional customer service; Serves as the first contact with students and customers who are experiencing problems or need to express complaints; works towards problem solving and customer satisfaction/understanding in a professional friendly manner; Refers customers to supervisors departments and program area as needed; Troubleshoots and resolves admission issues for customers and other areas of the college; Ability to adapt and learn new operational systems; May direct student workers to include training; allocation and coordination of work; participates in the training of new employees; May participate in the development and recommendation of operating policy and procedural improvements by assisting in problem solving project planning and development and of state goals and objectives; participate in the analysis of system and technology changes and upgrades; Provide routine advice and guidance to client department representatives employees and others on the application of admission policies procedure and documents.

Physical Demands
While performing the duties of this job the employee is regularly required to: walk use hands to operate computer and other office equipment talk sit and hear. The employee frequently is required to: stand and reach with hands and arms. The employee is occasionally required to: lift and/or move up to 15 pounds. The employee must have good vision with the ability to see clearly and adjust focus as needed.

Required Qualifications
High school diploma required and a minimum of two years of related experience are required that includes data entry or equivalent combination of education and experience are required. This employee must display attention to accuracy and details. Alpha and numeric keystrokes speed of 7500 is required. The incumbent must have the ability to read and comprehend simple instructions short correspondence memos and emails as well as write simple correspondence. Work comfortably in a highvolume environment with speed and accuracy; wellorganized detailoriented flexible and ability to work on multiple projects simultaneously in a fast paced deadline driven environment. Effective presentation of information in oneonone and small group situations to parents prospective students faculty staff students and the general public is essential. To perform this job successfully an individual must have beginning (prefer intermediate level) skills using Microsoft Office Suite (Word & Excel) and email; experience and understanding of relational database; strongly preferred knowledge of Banner SIS experience and Slate CRM (or other CRM platforms); assist with up keep of process documentation.