Project Coordinator
Project Coordinator
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Job Description
Responsibilties
- Responsible for inbound and outbound sales calls. Answer the phone to sell and schedule work while building customer rapport.
- Educate customers on our services capabilities rates and availability.
- Respond to leads in a timely manner.
- Responsible for clear and efficient project communication with the customer and the craftsman. Offer operational assistance to Craftsmen in the field.
- Receive and solve customer issues and perform customer followup calls.
- Daily project oversight includes monitoring job status work in progress and follow up.
- Administer organize and schedule projects in ServiceTitan. Confirm job will be ready to execute when the craftsman arrives.
- Create preliminary estimates using estimating software. Estimate projects over the phone.
- Maintain detailed notes and follow up with customers. Document all calls and activities in ServiceTitan.
- Manage our ServiceTitan software to fully utilize its capabilities.
- Make proactive decisions to improve and ensure efficient workflow and smooth running of the business.
- Social Media updates
- Handle a variety of administrative duties.
- Reinforce our Service Path Brand standards and company culture.
- Have a detailed understanding of the full Microsoft Office Suite.
- Excellent time management and decisionmaking skills.
- Great communication skills verbal and written critical thinking problem solving and multitasking skills.
- Have a desire to help people and deliver exceptional customer service to our customers and team.
- Enjoy working in a sales environment
- Must be a team player and have a positive proactive attitude.
- Ability to work independently.
- Ability to pass a background check.
- 5 plus years experience in customer service and sales (comfortable in a sales environment)
- Have a detailed understanding of the full Microsoft Office suite understand CRM systems.
- ServiceTitan experience is a big plus!
- Prefer previous experience working in a home remodeling/repair services industry
- Prefer previous experience using estimating software
- Outgoing personality
- Competitive pay range
- Vacation and six paid holidays
- Performance bonuses and pay reviews
- Flexible schedule
- Opportunities for advancement
- 401K (with a 3 match) after one year of employment
The 800 Craftsmen who represent our Brandare the heart and soul of our turnkey whiteglove home repair maintenance and improvement service.They are skilled and experienced in many trades but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven winning TEAM please apply to the position(s) available by selecting Show Me All Jobs above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directlyto the franchise owner and all hiring decisions will be made by the management of that franchise. All inquiries about employment atthis franchise should be made directly to the franchise owner and not to Ace Handyman Services Corporate.
Required Experience:
IC
Employment Type
Full-Time
