Front Desk Lead

Position Type: Full time

Compensation: $23.00 $27.00 Hourly

Location: Reside Seattle Downtown

Schedule: Friday Monday 12:00pm 11:00pm *Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed.

About Us:

Reside is an industry leader in the alternativeaccommodations industry designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations the Reside family of brands delivers multiplatform logisticsbased housing solutions that combine the efficiencies and hightouch service of a small company with the scope and capabilities of a global organization.

About the job:

The Front Desk Lead is responsible for providing attentive courteous and efficient service to all guests during checkin throughout their stay and at checkout while maximizing room revenue and occupancy in addition to providing training coaching and support to the front desk team to further these responsibilities.

What youll be doing:

Essential Functions

• Provide training and coaching to the Front Desk Agent team on all aspects of the guest experience and hotel operation.
• Attending all property required meetings and training.
• Maintain regular attendance in compliance with Reside standards as required by scheduling which will vary according to the needs of the property.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag.
• Comply with Reside standards and regulations to encourage safe and efficient property operations.
• Maximize efforts towards productivity identify problem areas and assist in implementing solutions.
• Perform other duties as requested by management.

Day to Day

• Greet and welcome all guests approaching the Front Desk in accordance with Reside standards.
• Provide training to the Front Desk Agent team on previously identified areas of opportunity to enhance their knowledge and competence in executing their job responsibilities.
• Provide coaching to the Front Desk Agent team in the moment when areas of opportunity are observed to enhance and reinforce their knowledge and competence in executing their job responsibilities.
• Maintain proper operation of the PBX console and ensure that all property standards are met (if applicable).
• Answer any guests inquiries about property services facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages mail and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Answer inquiries from guests regarding restaurants transportation entertainment etc.
• Follow all cash handling and credit policies.
• Be aware of all rates packages and special promotions.
• Be familiar with all inhouse groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the ratequoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assistance as needed.
• Handle checkins and checkouts in a friendly efficient and courteous manner.
• Use proper twoway radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check room rate verification report and
• housekeeping report.
• Balance and prepare individual paperwork for closing of shifts according to property standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Supervisory Responsibilities:

• This position requires regular training and coaching of the Front Desk Agent team on all aspects of the guest experience and hotel operation.

• May also provide crosstraining for staff.

Travel:

• This position could require minimal travel less than 20 of the time.

About you:

What youll bring:

• College course work in a related field is helpful.

• 2 Years of experience in a hotel front desk role.

• 3 years supervisory experience preferred

• High School diploma or equivalent required.

• Computer experience required.

• Customer Services experience preferred.

What we are looking for:

• Flexible and long hours are sometimes required.

• Light work Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to lift carry push pull or otherwise move objects.

• Ability to stand during the entire shift.

Work Environment:

Usual office working conditions. This position will have desk space with a computer and a phone. The noise level in the work environment is typical of most office environments with telephones personal interruptions and background noises.

Physical Demands:

While performing the duties of this job the employee is regularly required to sit talk and listen. The employee is frequently required to use their hands. The employee must have the ability to use a computer keyboard and mouse and the ability to dial answer and talk on a telephone. The employee is occasionally required to walk and reach with hands and arms. Specific vision abilities required by this job include close vision. This job requires the ability to occasionally work in stressful conditions and remain focused for extended periods of time. Ability to lift up to 30 pounds; boxes documents and/or other items.

Total Rewards:

Whats in it for you:

• Competitive Pay
• Commuter Stipend
• Medical Dental and Vision Insurance
• 401k and Employer Match
• Paid Holidays and Vacation Time
• Quarterly and Annual Success Share Bonus
• Paid Volunteer and Charitable Match Program
• Tuition Reimbursement Program
• Learning & Development Opportunities
• Employee Referral Program
• Employee Assistance Program
• 2 night stay in a Puget Sound area residence
• Employee discount on cleaning services carpet cleaning and furniture sales.

The Fine Print:

Work Authorization:

The employee must be legally authorized to work in the United States.

EEO Statement:

Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races national origins genders gender identities or expression political affiliations religions sexes sexual orientations veteran statuses disabilities and ages to join us.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job but to describe the general nature of the job and a reasonable representation of its activities. Duties responsibilities and activities may change at any time with or without notice.

Employment Verification:

In compliance with the Immigration Reform and Control Act of 1986 any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes EVerify an online system that verifies the eligibility of our employees to work in the United States by crossreferencing their information with government records. EVerify ensures compliance with immigration laws and helps maintain a legal workforce.

Background Checks:

Where permitted by law as part of our hiring process we perform comprehensive background checks on all potential employees. These checks include verifying employment history checking references and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results.

Reside is a drugfree workplace.

*Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.