Online Customer Service Specialist
Online Customer Service Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description Online Customer Service Specialist
Bill ColeAutomallis looking for competitive motivated team driven professionals to join the Bill Cole family in a fulltime capacity as an Automotive Online Customer ServiceSpecialist.
Job Description:
- Will handle all incoming internet email social media text chat and phone inquires
- Will be available to respond to inquiries in a prompt professional wellspoken manner
- Assist customers in appropriate vehicle selection
- Must be able to conceptualize and understand the psychology of internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration
- Direct customers to product information resources including those available on the internet
- Check email frequently and respond to inquiries immediately
- Will deliver inquiries/messages intended for other sales personnel and departments promptly
- Will work with all Sales and Management staff to obtain customer satisfaction during dealership experience.
Skills / Requirements
- Must have good verbal and written communication skills
- Must be available to work Monday thru Sunday from hours of 8:30am to 7pm or any variation ranging during open businesshours
- Must have the ability to adhere to attendance guidelines requiring regular attendance is an essential job function
- Must be proficient with Microsoft Word Excel and Outlook
- Time management prioritization skills and the ability to multitask are required
- Must be selfmotivated and goal oriented
- Must be able to hit sales quotas and closing percentages
- All applicants must be able to demonstrate ability to pass preemployment testing to include background checks MVR drug test credit report and valid driver license
Required Experience:
Unclear Seniority
Employment Type
Full-Time
