Case Manager - Youth Connection Center YCC

Mission: The Link works with youth and young families to overcome the impacts of poverty and social injustice. Our 23 programs provide supportive housing intensive case management services and skills development to youth at risk of or experiencing homelessness sex trafficking and/or involvement in the juvenile justice system. The Link prides itself on its innovative youthcentered strengthsbased programming for youth and families as well as programs that are codesigned implemented and overseen by youth.

Position Specifics

• Hiring Salary Range: $23.1326.00/hour based on qualifications
• Job Type: FullTime NonExempt
• Location: Minneapolis
• Hours/Days: MonFri 9:005:00
• Note: This position requires driving. To be able to drive on behalf of The Link candidates must have a valid drivers license have a safe and reliable vehicle be able to successfully clear a criminal and motor vehicle background check and maintain personal insurance at the levels of $100000 Bodily Injury/Per Person and $300000 Bodily Injury/Per Accident. Job offer is contingent on having these requirements.

BASIC FUNCTION

There are two primary functions of this position: Case management and youth advocacy. The goal is to assist atrisk youth to improve school attendance increase high school graduation and increase employment skills while addressing the broader needs of youth and families by helping them access their natural resiliency.

As a case manager this position serves as a liaison between youth and their schools families probation officers and other interested parties. Case management services are as follows: completing client/family intakes and needs assessment working with clients to develop short and long term goal plans monitoring compliance with court orders as well as accurate and timely reporting of clients progress to direct supervisor juvenile probation and funders.

As a youth advocate one works directly with the clients through oneonone interactions. Youth advocacy services involve relating with clients on a more personal basis.

ESSENTIAL FUNCTIONS

Case Management and Youth Advocacy

• Provides case management services to atrisk youth
• Interviews and assesses clients to determine problems resource needs and other factors related to case planning referring them to community resources when necessary
• Connects clients to community resources and activities
• Supports youth in pursuing longterm education and career plans
• Assists with employment training placement and job maintenance
• Provides assistance and support to the families of youth in program
• Connects parents to parent services and follows up to encourage participation
• Provides probation and school support
• Maintains consistent contact with all clients prioritizing those in need
• Monitors school attendance and court order compliance
• Provides necessary transportation according to availability
• Connects clients to other Link services and volunteers

Programming

• Develops programming to support youth in positive conflict resolution
• Utilizes Link tools and resources to teach youth independent living skills
• Facilitates groups activities and service projects for youth

Relationships

• Establishes and maintains relationships with referring agencies community and government agencies community members and schools
• Creates safe and supportive relationships with clients
• Cooperates with representatives of law enforcement and criminal justice agencies

Reporting

• Keeps updated records of all interactions with clients and any other contacts made on behalf of the clients
• Reports to supervisors and probation officers in regard to clients progress
• Provides ongoing monitoring and reporting of clients progress

Other

• Assists in providing training mentoring direction and development of less experienced staff interns and volunteers
• Participates in creating and implementing new marketing methods
• Shares information and resources with coworkers

GENERAL RESPONSIBILITIES

• Preserve the integrity of the programs and agency
• Demonstrate commitment to The Links mission and vision and values of equity diversity and inclusion
• Support the overall growth of the agency
• Maintain positive and healthy relationship with coworkers and other related parties
• Assist where needed as a team player
• Create a safe respectful and healthy atmosphere and environment where everyone can grow and learn
• Participate in special projects as necessary
• Attend all meetings and trainings as required
• Maintain positive and professional interactions with clients coworkers and all parties involved
• All other duties as assigned

KNOWLEDGE SKILLS AND ABILITIES

• Desire to continuously learn for personal and professional growth
• Ability to build positive relationships with youth
• High level of personal and professional integrity including ability to protect and maintain confidentiality and data privacy
• Creative and able to engage a diverse range of needs and learning styles
• High level of attention to detail
• Ability to work collaboratively across many systems and stakeholders
• Ability to work effectively with and relate to diverse populations
• Excellent verbal and written communication skills especially for client advocacy
• Ability to work independently
• Demonstrated ability to efficiently organize coordinate track and complete multiple tasks as well as adjust to changing priorities
• Computer application proficiency including Microsoft Outlook Word Excel and Powerpoint
• Knowledgeable about community resources
• Committed and persistent to engage with youth who may be resistant
• Sensitive to cultural differences
• Sensitive to nature of offense
• Utilize a traumainformed care approach
• Ability to coach youth to establish individualized goals
• Ability to provide written reports outlining goals and progress
• Ability to balance accountability while developing a nurturing and supportive relationship
• Uses teachable moments to coach youth to learn to do things for themselves
• Ability to work collaboratively with systems and agencies
• Ability to allow for flexibility and nontraditional work hours
• Creative with solutions to individualize youth support
• Establishes healthy boundaries in working with youth
• Selfmotivated
• Dependable
• Adaptable

QUALIFICATIONS

• At least 2 years experience working with juvenile justice involved youth or BA in related field
• Experience in completing intake and assessments of client needs preferred
• Experience in creating goal/treatment plans preferred
• Experience in group facilitation preferred
• Knowledge of the community resources and legal system particularly the juvenile justice system
• Ability to work effectively with and relate to diverse populations
• Experience with office equipment such as photocopier fax scanner etc
• Excellent communication skills both verbal and written
• Completion and satisfactory results of a preemployment criminal background and driving screening
• Knowledge of a language spoken by Link clients preferred
• Training in positive youth development harm reduction and/or trauma informed care
• Extensive knowledge of issues related to comprehensive programming juvenile justice and court systems
• Experience working with diverse populations
• Valid Drivers License with access to a reliable vehicle
• Life Experience and/or relevant education including social service or social work human services or other related degrees

WORKING CONDITIONS

• The employee is regularly required to talk or hear
• The employee is frequently required to use manual dexterity for use of objects tools or controls as well as visual acuity
• The employee is required to stand; walk; sit; climb or balance; and stoop kneel crouch or crawl
• The employee must lift and/or move up to 20 pounds
• Requires ability to drive
• This position generally works during normal business hours (MF 9:00 a.m. to 5:00 p.m. but may require some flexibility including occasional hours outside of the normal work schedule.

BENEFITS

The Link offers benefits to eligible employees such as medical dental (The Link covers 100 of the premiums) vision a generous 401k with employer match over 2 weeks of PTO in your first year birthday PTO two days of volunteer PTO 11 paid holidays/holiday pay and more!

COMPENSATION PHILOSOPHY

As outlined in our Compensation Philosophy . The Link believes strongly in pay equity and transparency and wages that lead our field for similar roles. To that end The Link will ensure all new hires are offered the highest wage they are eligible to receive within the positions hiring range based on their years of relevant professional experience lived experience and relevant degrees and licensures. The Link has a no negotiation policy which means candidates should not have to negotiate their way to a fair wage for their skills and experience and will automatically be given the highest wage they are eligible for based on their qualifications.

OTHER

The Link is an Equal Employment Opportunity employer. The Link complies with laws relating to discrimination against qualified applicants and employees in hiring or in any decision affecting job status or pay based on race color creed religion national origin sex gender identity marital status disability familial status covered veteran status public assistance status membership in a local commission sexual orientation age genetic information or other applicable protected classes.

NOTE: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.