Program Director 54862
Program Director 54862
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1 Vacancy
Job Description
Sapiens UK is seeking a seasoned software Project Manager/Program Director to join our everexpanding team of insurance technology software professionals.
Our ideal candidate will be a business executive who understands and can manage the delicate balance of ensuring the profitable growth of Sapiens business in a defined account/territory ensuring quality project delivery achieving its financial targets whilst ensuring that customer satisfaction and loyalty are optimized.
This role has been identified as the central most significant and senior role at the heart of Sapiens customerfacing operations. The effective and efficient of this role governs the overall business performance of the company and hence is seen as critical to its success. You will have ultimate responsibility for the customer and although cooperation and teamwork are required it is the Program Director who has the final authority regarding customerfacing matters.
Location:Ideally candidates will be from Cardiff or within a reasonable commutable distance however we will consider remote (within UK) who are an excellent match.
Please note we are not offering Visa/relocation support.
About the role
You will have four main areas of responsibility:
Customer management:
Responsible for the wellbeing of longterm customer relationship and customer satisfaction. The aim is to be valued by the customer as a trusted advisor and a reliable focal point for business and systems issues.
Growth management:
Driving constantly to grow the business with the customer by identifying and promoting business opportunities where Sapiens added value is needed. Penetrating new segments within existing customers.
Delivery Management:
The Program Directoris the final point of accountability for ensuring quality timely and onbudget delivery of Sapiens operations solutions and projects. You will work hand in hand with the delivery managers to optimise delivery.
P&L Management:
Manage the P&L with the customer and be responsible for meeting the AOP targets continuously focusing on lowering the total cost of ownership for the customer.
What you need to succeed
- 10 years of management experience (staff and budget responsibility) in service delivery within a global enterprise software solutions company. A background of working within Life & Pensions Insurance industry will be a big advantage.
- Familiar with Agile methodology.
- Proven experience of leading international clients and engagement teams through the delivery of complex software solutions.
- Proven experience of growing business with existing customers both handson and by leading a team of account managers.
- Excellent client relationship management skills and the ability to play a trusted advisor to Clevel customer executives.
- Proven track record of successful solution delivery with demonstrated success managing multiple complex projects juggling competing priorities and meeting deadlines.
- Seasoned manager with the ability to hire mentor coach and develop a globally dispersed high performing Professional Services team.
- Experience of working within a fastpaced environment.
- Excellent problemsolving skills.
- Excellent communication skills (additional languages are an advantage).
- Ability to be able to travel to meet with the client in Edinburgh as and when required and some occasional international travel may also be required.
About us:
Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens robust platform customerdriven partnerships and rich ecosystem insurers are empowered to futureproof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty workers compensation and life insurance including reinsurance financial & compliance data & analytics digital and decision management. Sapiens boasts a longtime global presence serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For more information visit us at www.sapiens.
Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.
Required Experience:
Director
Employment Type
Full Time
