Director Customer Success
Director Customer Success
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Salary Not Disclosed
1 Vacancy
Job Description
As a Director Customer Success you will hire and develop multiple teams coaching first line managers and individual contributors to success. This role ultimately impacts our customer experience and retention at scale. This is an opportunity to join a company thats a leader in the space and immediately witness your contributions.
At Datadog we place value in our office culture the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a worklife harmony that best fits them.
What Youll Do:
Drive and influence full cycle renewal and expansion sales cycle
Serve as an advisor and role model for exemplary customer service
Harmoniously balance autonomy with effective upwards communication
Deliver as overall regional/segment owner serving as escalation point for all matters
Motivate managers in building teams that proactively foster customer relationships to achieve trust and revenue growth on a consistent basis
Collaborate with cross functional teams to drive positive customer outcomes and solve complex problems
Prioritize talent attraction retention and development ultimately creating a strong ecosystem of high performance teams
Quarterly travel required.
Who You Are:
Experienced in Customer Success or Account Management 6 years of experience preferred with a minimum 3 years in the SaaS space
Someone with 3 years of experience overseeing a high performing team of Customer Success leaders
Proven in your track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
Familiar with the B2B tech space or with subscription based software preferred
Comfortable in a fast paced scaling environment
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your experience we encourage you to apply.
Benefits and Growth:
Bestinbreed onboarding
Sales training in MEDDIC and Command of the Message
An inclusive company culture opportunity to join our Community Guilds
Intradepartmental mentor and buddy program for inhouse networking
Continuous professional development product training and career pathing
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Generous global benefits
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Required Experience:
Director
Employment Type
Full Time
