Account Manager

Account Manager Islington
Permanent FullTime

Are you a dynamic and resultsdriven Account Manager looking for your next challenge Join TTech a fastpaced and innovative company where youll play a key role in driving business growth and building strong client relationships!

Why Join Us

• Work with cuttingedge technology solutions
• Thrive in a collaborative and supportive team environment
• Fantastic opportunities for career growth and professional development

About the Role

As an Account Manager youll be the goto advisor for a portfolio of clients strengthening relationships identifying new opportunities and ensuring outstanding service delivery. Your goal To enhance client satisfaction while driving business success!

What Youll Be Doing

Client Development

• Build and nurture strong client relationships acting as a trusted technology advisor
• Collaborate with clients and internal teams to develop tailored technology plans
• Identify and secure opportunities to upsell services and drive business growth
• Join client calls with the Service Delivery team to ensure high satisfaction levels
• Gather and escalate client feedback to improve collaboration and service quality
• Manage contract renewals and commercial agreements proactively
• Process quote requests efficiently in partnership with the sales administration team

Additional Responsibilities

• Upselling Identify and convert additional business opportunities within existing accounts
• Client TakeOn Ensure seamless service transition from sales to delivery
• Project Oversight Oversee small projects or provide escalation support
• Administration Keep records of pipelines contracts projects and client data up to date
• Support Assist colleagues in resolving service issues and providing customer insights
• Collaboration Work closely with fellow account managers to enhance overall client experience
• Company Initiatives Get involved in wider business projects and initiatives

What Were Looking For

Experience & Skills

• 4 years experience in a facetoface Account Management role
• Proven track record in solution selling and achieving sales targets

Key Competencies

Essential:
Strong negotiation and commercial awareness
Excellent influencing & persuasion skills
Strategic thinker with problemsolving abilities
Exceptional customer service and communication skills
Ability to perform under pressure and represent the company externally

Desirable:
High attention to detail and strong decisionmaking skills
Ability to multitask and manage competing priorities
Basic leadership and process improvement experience (advantageous but not essential)

The Hiring Process

1. Initial telephone interview Review of your experience and competencybased questions
2. Virtual interview Meet with the hiring manager via Teams
3. Final facetoface interview With an online assessment completed beforehand

Ready to Take the Next Step

If youre a proactive and ambitious Account Manager ready to elevate your career we want to hear from you! Apply today and be part of a company that values innovation collaboration and professional growth.

What We Offer You:

By joining our team at TTech youll enjoy a range of benefits that support your professional growth and wellbeing including:

Annual Holiday: Enjoy 23 days of annual holiday in addition to public holidays and your birthday to rest recharge and pursue your passions.

Learning Environment: Work alongside industry experts and stay ahead of the curve with the latest technologies. We prioritize training and development to enhance your skill set.

Exciting Social Events: Our social committee organizes quarterly events such as karting bowling and pizza evenings providing opportunities to connect with colleagues and have a blast!

A Vibrant Office: Join our energetic team in our vibrant London office where collaboration and innovation thrive. Experience a dynamic work environment that nurtures creativity and productivity.

Exceptional Career Progression: We value your ambition and drive. At TTech youll have ample opportunities to grow your career and realize your full potential.

About Us

TTech is a fastgrowing IT Consultancy Support and Cloud Service provider in the UK serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support.We understand how important it is to optimise daytoday operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk improve productivity and leverage IT to gain competitive advantage. At TTech were about keeping UK business up and running resolving problems quickly providing personal attention and providing our customers with reliable IT support when they need it.

Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud Networks & Security; Intelligent Automation; and Communications.

At TTech our values are core to who we are; we promote and live these in all areas of our work to give our team and our clients the best experience of TTech:

Service Centric We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.

United We succeed as a team pulling together to achieve our goals. We understand and respect others views and perspectives. We communicate openly with each other sharing challenging and supporting.

High Standards We take pride in the quality of our work. To give our best we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.

We are Agilein our thoughts and actions anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience.

Required Experience:

Manager