Client Care Coordinator
Client Care Coordinator
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Job Description
Classic LifeCare is a locally owned and operated home care agency that has been providing exceptional home health care experience and nursing support for 50 years in BC and Alberta. As an Accredited agency we prioritize respecting peoples choices and needs helping them live in the moments that matter and build better lives through great health care.
We are currently seeking a fulltime Client Care Coordinator to join our Calgary office. This entrylevel position offers the potential for further growth within the company. The Client Care Coordinator plays a crucial role in ensuring a high standard of care for our clients by working closely with our Health Care Workers and Nursing Team. This role involves continuous learning education and upholding the heritage of our company. The ideal candidate will cultivate positive relationships with clients and employees promptly address issues and demonstrate empathy resilience and problemsolving skills.
This is a fulltime position Monday to Friday from 8:00 am to 4:30 pm.
Responsibilities include but are not limited to:
- Client intake: Entering client information and setting up schedules in our database.
- Coordinating and maintaining client and employee schedules.
- Gathering feedback from clients and employees through phone calls and home visits.
- General administrative duties such as answering phone calls and data entry.
- Customer service: Handling complaints and issues providing effective resolutions.
- HR assistance: Screening and interviewing applicants for Health Care Worker positions.
- Participating in the afterhours oncall rotation (once every four weeks).
Qualifications:
- Selfmotivated and adept at multitasking.
- Excellent listening and communication skills.
- Customer service experience.
- Detailoriented with the ability to prioritize and manage time efficiently even under pressure.
- Strong team player.
- A minimum of a Class 5GDL drivers license with a reliable vehicle is highly preferred.
Benefits:
- Competitive base salary with RRSP matching.
- Medical and dental benefits.
- Ongoing employee recognition.
At Classic LifeCare we hire individuals who are passionate about helping others making a difference with their time and embracing their authentic selves. We welcome everyone to join our team.
To apply please click on the attached link and include your availability and wage expectation.
Required Experience:
IC
Employment Type
Full-Time
