Information Technology Generalist Administrator 1
Information Technology Generalist Administrator 1
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$ 75678 - 114915
1 Vacancy
Job Description
THE POSITION
Do you have the strong technical knowledge communications and interpersonal skills necessary to effectively manage assigned staff serving as onsite information technology (IT) support Join our team as an Information Technology Generalist Administrator 1 and participate in the supervision of the General Government Technology Services Office (GGTSO) Help Desk Division reporting directly to the Chief Technology Officer of GGTSO. Take your IT career to the next level and help lead provision of excellent technical support for all of the Office of Administration consolidated agencies within the Capitol Complex!
DESCRIPTION OF WORK
In this position you will be responsible for directing and managing personnel under the GGTSO Help Desk Division. This includes ensuring that your onsite team meets the customers expectations and is available to take calls and work tickets in support of end users within the OA Consolidated Agencies as well as identifying your teams training needs and providing or recommending training for staff members. Work also involves evaluating current and future demand on the network to recommend and justify upgrades and purchase decisions for tools equipment and other resources.
Our team will rely on you to serve as the liaison with service providers business partners other Commonwealth agencies and the Office of Administration for network operational issues. Work includes driving a Commonwealth of Pennsylvania van as needed to facilitate IT support activities. You will participate in the resolution of ongoing and critical issues assigned to your team make decisions on the priority of issue resolutions and interact with other IT functional areas to isolate and identify the cause of the problem and suggest steps to prevent future disruptions. Advance your IT career with us!
Interested in learning more Additional details regarding this position can be found in theposition description.
Work Schedule and Additional Information:
- Fulltime employment
- Work hours are 8:00 AM to 4:30 PM Monday Friday with a 60minute lunch.
- Telework:You may have the opportunity to work from home (telework) parttime. In order to telework you must have a securely configured highspeed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework you will have the option to report to the headquarters office inHarrisburg.
- Salary:In some cases the starting salary may be nonnegotiable.
- You will receive further communication regarding this position via email. Check your email including spam/junk folders for these notices.
REQUIRED EXPERIENCE TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as an Information Technology Generalist 2 Applications Developer 2 Database Analyst Information Security Specialist 1 or Network Specialist 2 Commonwealth job titles or equivalent Federal Government job title as determined by the Office of Administration); or
- Five years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance network operation or network maintenance web site development or web site design database maintenance or database development data analysis and data model development administration of information technology security programs or other information technology support/administration services; or
- Three years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance network operation or network maintenance web site development or web site design database maintenance or database development data analysis and data model development administration of information technology security programs or other information technology support/administration services and an associates degree in any information technology field; or
- One year of technical information technology experience in applications development or applications maintenance network operation or network maintenance web site development or web site design database maintenance or database development data analysis and data model development administration of information technology security programs or other information technology support/administration services and a bachelors degree in any information technology field; or
- An equivalent combination of experience and training.
Other Requirements:
- This particular position also requires possession of a valid drivers license.
- You must meet thePA residency requirement. For more information on ways to meet PA residency requirements follow thelink and click on Residency.
- You must be able to perform essential job functions.
Legal Requirements:
- You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply:
- Resumes cover letters and similar documents will not be reviewed and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e. relevant detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date.Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law 51 Pa. C.S. 7103 provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans go towww.employment.pa/Additional%20Info/Pages/default.aspx and click the Veterans Preference tab or contact us at.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit develop and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race color religious creed ancestry union membership age gender sexual orientation gender identity or expression national origin AIDS or HIV status disability or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
- Completing the application including all supplemental questions serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
