IT Desktop Support Technician
IT Desktop Support Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Serve as the primary point of contact for internal and remote office users seeking IT assistance providing prompt and courteous customer service.
- Perform Tier 1 and 2 troubleshooting for hardware and software issues demonstrating excellent communication skills to guide users through problem resolution.
- Efficiently process and prioritize work requests and escalations ensuring timely resolution and user satisfaction.
- Deploy new equipment and install operating software ensuring a seamless setup process for endusers.
- Provide technical support and troubleshooting for Windows workstations Office 365 and basic network connectivity issues.
- Maintain an uptodate inventory of all devices ensuring accurate records of equipment.
- Keep comprehensive and current documentation on processes procedures and infrastructure for reference and knowledge sharing.
- Occasionally travel to other facilities for onsite support as needed.
- Collaborate effectively as a team member fostering communication cooperation information sharing and problemsolving.
- Assistinvariousareasasdirectedbythesupervisortosupportdepartmentalgoals.
- Maintainrecordsofworkperformedtotrackandreportonsupportactivities.
- Be available to participate in an oncall scheduled rotation providing night and weekend support coverage.
- Contribute to the development of processes to automate repetitive tasks within the team enhancing efficiency.
- Act as a liaison with vendors and collaborate with other IT personnel for system or problem resolution.
- Possess knowledge of Cisco Microsoft products and familiarity with ServiceNow a plus.
Required Experience:
IC
Employment Type
Contract
