Field Service Technician Remote Texas Heil Environmental

Job Description:

Operating Company: Environmental Solutions Group Heil Environmental

Location: Remote: Texas home base

Reports to: Field Service Manager

Department: Field Service

POSITION SUMMARY:

Primarily responsible for providing or coordinating equipment startups demonstration and promotional services to our customers in the form of new and existing equipment demonstrations and technical service functions; including troubleshooting equipment via telephone general and technical information planning and conducting training and performing field service work assisting customers with problems associated with these areas. Also includes reports on warranty and quality of all products manufactured by Environmental Solutions Group (ESG). This position will require in depth product knowledge of all Marathon product offerings with a willingness to learn other ESG product offerings as jobs arise.

ESSENTIAL JOB FUNCTIONS INCLUDE:

Demonstration/Promotional Responsibilities:

• Recognized as the company expert in operation and demonstration of Environmental Solutions Groups complete portfolio of new and existing Heil products Marathon products 3rd Eye products Bayne products and Curotto products to showcase equipment features and benefits.
• Works nationwide with RMs KAMs Dealers and Endusers to demonstrate equipment.
• Primary responsibilities will be to support the Sales department with the operation management and overall maintenance of all equipment.
• Job focus is to help expose dealers and consumers to the ESG Equipment brands.
• General schedule will include travel to and attendance of key consumer and dealer events throughout the year. The specifics of each agenda will vary depending on whether it is a dealer clinic Expo or other but the underlying goal of creating positive brand awareness with an eye towards supporting sales will remain the same in each case.

Technical Service Responsibilities:

• Receives customer inquiries regarding all company products and resolves customer problems. Includes troubleshooting assistance via telephone and ability to repair Environmental Solutions Group products in the field.
• Repair machine through modems online with PC. Must be able to send programs to customers and communicate through email.
• Revise and modify engineering designs in the field to include PLC/controller programming hydraulic and electrical circuits for more efficient operation of Environmental Solutions Group products.
• May visually inspect products at various stages of production process to determine and maintain quality and reliability of products. Must be willing to work in plant departments to learn new products.
• Completes periodic reports. Includes evaluating data collecting and writing summaries to validate or show deviations from quality standards. Present pertinent information from field startups in writing or orally.
• Verifies accounting reports for all accounts associated with the Service Department.
• Drives company and personal vehicles and uses airlines for field service visits. Includes assisting customers with installations training troubleshooting etc. Involves lifting and carrying parts weighing up to 40 pounds.
• Requires willingness and ability to travel as needed (occasionally on short notice) and requires valid drivers license and credit card.
• Travel required up to 98 of time.
• Attendance at work including presence at work during regular working hours or other schedule as may be assigned by the department manager is essential. Acceptance of overtime assignments may also be required in order to meet departmental goals and objectives.

Other Job Functions:

• Attends required training sessions workshops seminars etc.
• Work with Engineering as needed on research and development of new equipment.
• Performs other various duties as may be assigned.
• Attends trade shows and customer events as required.

JOB SPECIFICATIONS:

• Minimum 2year Technical School College or equivalent work experience.
• This position will require the ability to travel 98 of the time.
• Requires ability to understand general arithmetic; speak and write in a clear and understandable manner for internal/external relations; understand complex verbal or written instructions; understand hydraulic and electrical principles; read blueprints and/or electrical schematics; understand data processing applications; technical knowledge of company parts and products.
• Requires normal attention with periods of high concentration intermittently to assist customers and to inspect products at various stages of production process to determine and maintain quality and reliability of products.
• Requires walking/standing approximately 50 sitting approximately 50 and lifting up to 40 pounds approximately 10 of time; involves repetitive stooping forward bending and crouching approximately 10 of time.
• Requires use of hands arms and feet for repetitive lifting and driving company/personal vehicles; use of hands and arms to operate computers electrical meters general hand tools general office equipment and to record written information.
• Requires ability to hear telephone and directions given to follow verbal instructions and to communicate with internal and outside sources; requires ability to visually observe essential functions for satisfactory job performance to read written instructions correspondence and other documentation and visually inspect equipment to assess possible maintenance requirements or improvement needs; color and depth perception necessary.
• Requires capability of performing essential job functions in an established office environment under normal lighting and climate control tolerances with some exposure to plant environments with the presence of dust fumes noise and fluctuation temperature due to lack of climate control.
• Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to use hands to finger handle or feel and talk or hear. The employee is required to drive for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee operates in a field environment with moderate noise when visiting customers and dealers but on occasion will have moderate to loud noise when going on to the production floor while working with team members.

KNOWLEDGE SKILLS AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards while promoting the same attributes in coworkers and others. Ensure that all business activities with both internal and external customers to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication: Expresses thoughts clearly both orally and in writing using good grammar. Presents concise wellorganized reports in Microsoft Word PowerPoint and Excel. Listens to understand input feedback and concerns. Provides complete information in an open honest and straightforward manner. Responds promptly and positively to questions and requests.

Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful courteous and considerate. Embraces a positive outlook. Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs rootcause analysis and implements viable permanent solutions to problems. Works with both internal and external customers to develop solutions which meet companywide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business.

Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects programs and duties as outlined in this job description. Advises supervisor of concerns problems and progress of work in a timely manner.

If you are interested in an open position but feel you may not meet all the listed qualifications we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery waste and recycling solutions mobile elevating work platforms (MEWPs) and equipment for the electric utility industry. We design build and support products used in maintenance manufacturing energy minerals and materials management construction waste and recycling and the entertainment industry. We provide bestinclass lifecycle support to our customers through our global parts and services organization and offer complementary digital solutions designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emissionfree performance products that support renewable energy and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America Europe and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting engaging developing and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values Integrity Respect Improvement Servant Leadership Courage and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive supportive nondiscriminatory and safe workplace for all team members. To that end we are committed to actively foster a culture where every team member feels valued listened to and appreciated. We are committed to being fair and impartial in our decisions.As an Equal Opportunity Employer employment decisions are made without regard to race color religion national origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability including disabled veterans you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at.

The Company offers competitive salaries advancement opportunities and a full range of benefits including paid vacation 401(k) medical dental and vision.