Senior Technical Account Manager
Senior Technical Account Manager
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1 Vacancy
Job Description
Were a global team of over 400 people working together to push the boundaries of opensource technology and multicloud solutions. Our vision is to become the trusted Data & AI Platform for everyone leveraging the most popular opensource technologies like Apache Kafka Aiven for PostgreSQL Aiven for Clickhouse and Aiven for OpenSearch. to help companies accelerate timetomarket drive efficiency and build innovative solutions across any cloud.
About this Team:
Our Customer Growth team plays a crucial role in our growth and profitability. We want to be the trusted data source data platform for everyone which lets face it is an ambitious target. But thanks to our dedicated sales presales and postsales teams we are growing fast.
Who we are:
So how do we become the trusted opensource data platform for everyone By listening closely to our customers and taking action to ensure they achieve their business goals. You see the software we create is merely a means of delivering value. Our thinking is customerfirst. Thats why our customers are at the front and center of all we do. And in the spirit of sideways thinking were by their side as well. Actively helping them solve their challenges. Collaborating. Sharing. And innovating. In other words it really isnt just about who we are. Its about who our customers are and where they want to be.
Our Crabby Principles:
Aiveners use the V2MOM framework to set and align on business goals. In order to achieve those business goals we live by our Crabby Principles which unite us in our ways of working globally.
These principles are embedded in our business processes and support us in collaborating and role modelling positive and productive behaviours in our daily work something you will have the opportunity to demonstrate throughout your interview journey with us.
The Role:
We are looking for a customercentric Technical Account Manager (TAM) with direct focus on our largest enterprise customers and partners. The TAM is a technical professional who helps optimize Aivens customer experience and accelerate timetovalue when using Aivens Open Source services. The Aiven TAM acts as a single point of contact customer advocate and provides direct access into Aiven business functions such as Support Engineering Product Management Marketing and Executive Staff.
Suitable candidates must have proven experience in the following areas that will be required in their daytoday job: Apache Kafka PostgreSQL OpenSearch or Clickhouse. TAMs will also be involved in every stage of enterprise customer/partner development on Aiven. Thus this will involve meeting with customers/partners on a consistent basis allowing for positive and meaningful customer interaction.
What Youll Do:
- Help customers/partners succeed building successful relationships during the entire customer journey.
- Develop a deep (and technical) understanding of the customers/partners business priorities operational model/objectives cloud environment cloud architecture/roadmap and their technical initiatives.
- Maintain awareness of customer/partner operations as the Aiven advisor to assist with operational planning risk management and act as an advisor for deployments.
- Act as an advocate of the customer/partner and conduit into various Aiven crossfunctional teams & leadership including Sales Support Engineering and Product Management.
- Conduct regular operational reviews with customer/partner on weekly incidents field advisories security vulnerabilities and related rootcause analysis.
- Extract and maintain account insights and capture in systems of record.
- Participate in sales account planning and support account penetration/pipeline growth strategies.
- Actively contribute to customer/partner stability enablement and growth.
- Travel up to 50 of the time.
What Were Looking For:
- Experience in a customer facing technical role; experience building relationships with executive and technical decision makers.
- Fluency in one or more programming languages such as Java Python Go or Ruby.
- Ability to understand customers technical requirements on an architectural level and articulate to the Product team or supporting Solution Architecture team.
- Experience implementing proof of concepts as needed to work with Aiven services in order to address business requirements.
- Knowledgeable of public clouds (AWS Google or Azure) and in the areas of compute storage block and object networking and security groups.
- Linux operating system; demonstrable experience using various Linux utilities and tools (installation securing system storage etc. and a good grasp of networking basics like DNS and VPC.
- A fairly deep conceptual and handson understanding of Kafka and at least one of Cassandra or Opensearch (Elasticsearch).
- Demonstrable use of a relational databases preferably PostgreSQL and/or MySQL
(migration experience from Oracle to PostgreSQL is an asset). - Excellent communication project management presentation and problemsolving skills required with ability to build trusted relationships with premier enterprise customers and partners.
- Attention to detail good problem solving and project management skills.
- Strong verbal and written communication skills ability to work well with crossfunctional teams including Sales Support Engineering Product Management and Consulting Services.
- Ability to manage multiple projects and tasks determine project urgency and execute detailed action plans in collaboration with experience driving change on behalf of customers.
- Customer relationship management is highly desired.
Our Offer:
If you ask us whats the best thing about working for Aiven many will probably say its the high concentration of talent from around the world that we have here. Enjoy the agile environment of a hyperscale scaleup where you can truly make an impact and have fun while at it.
We Invest in You!
- Participate in Aivens equity plan
- With Aiven locations spanning the globe we want all of our crabs to find the right balance with our hybrid work policy
- Get the needed equipment to set yourself up for success
- Step up your career game with real employer support (use one of our learning platforms annual learning budget and more)
- Get holistic wellbeing support through our global Employee Assistance Program
Make a Difference at Aiven:
- Contribute to opensource projects that you find meaningful outside of work and get paid for it! Our Plankton program recognizes extra work to the opensource ecosystem for developers and nondevelopers alike.
- Use up to 5 days per year to volunteer for a good cause of your choice.
- Join one of our team member resource groups empower yourself and others in missions that resonate with you.
What else:
- Need insurance: Weve got you covered benefit from our: Comprehensive health insurance options including dental and vision benefits and Life and AD&D insurance.
- Your wellbeing matters: we provide you with a health savings account with Aiven contributions as well as short and long term disability plans that protect you if youre unable to work.
- Looking after your future: youre covered by 401(k) and roth 401(k) retirement plans.
Amazing! Whats next:
Once applying you should hear from our Talent Experience team within 5 days regarding the status of your application. If you are selected to move forward you can generally expect 4 stages with us :
- 60minute call with one of our Talent Partners
- 60minute Depth of Expertise Interview with the hiring manager
- Assignment followed by 60minute Technical Discussion with two senior team members
- 60minute Crabby Principles Interview
Everify:
Aiven participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S. More information about our participation in everify can be found here.
How to Recognize and Avoid Employment Scams:
There has been a rise in fake job postings used by scammers to get personal information. Please familiarize yourself with the red flags of a potential scam.
Here at Aiven all of our emails relating to recruitment come from an @aiven @greenhouse or @eu.greenhouse domain and all of our interviews are conducted over video call or in person our interviews will never occur over text or chat. If youre unsure of the legitimacy of a job opportunity/offer pertaining to Aiven please dont hesitate to reach out to us at
Equal Opportunities:
Aiven provides equal employment opportunities to all qualified employees and applicants for employment without regard to age gender identity national or ethnic origin religion sexual orientation physical and mental ability marital and family status or without regard to any other similar personal attributes. Aiven complies with applicable local laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff transfer leaves of absence compensation training and any other terms and conditions related to employment.
At Aiven we are committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our working environment and job application procedures. We make all reasonable accommodations for persons with disabilities or who otherwise need support to thrive in the workplace. We are committed to continuously improving workplace accessibility. There is an option to request a discussion in the application process but if you have any questions before applying please write to us at
Required Experience:
Manager
Employment Type
Full Time
