Technical Services Specialist

Technical Services Specialist Broadcast Technologies

Location: UK OR US (LA or Atlanta) you will need to be eligible to work in the region which you are applying for

Reports to: Manager Technical Services (based in LA)

ABOUT THE ROLE

This person will be a specialist for delivering Disguise projects across our Broadcast and XR customers. The Technical Services Specialist (Broadcast) will work on various platforms mainly LED stages and mixed reality technologies: helping us achieve our clients creative vision with our technical acumen.

This person will collaborate alongside Disguises solutions designers creative services project managers engineers thirdparty vendors and most importantly the customer ensuring projects are implemented successfully; on time to scope within budget and exceeding their expectations. The Technical Services Specialist will be experienced at collaborating with internal and external stakeholders across multiple regions and time zones.

The Technical Services Specialist will need to travel based on the global project demand. Both domestic and international travel is required (roughly once a month) and sometimes at short notice where you will be onsite at the client for roughly for 12 weeks per project.

This person will play a pivotal role at Disguise as the gateway between our technology the customer and their audiences visual experience.

What you will do:

• When working on customer projects you will:
• Presale stage: work with sales team to understand clients need and provide technical insights
• Design stage: provide Broadcast and XR industry insights to the Solutions Design team and propose innovative solutions to enhance user experience
• Preproduction stage: support the project management and creative services team in the technical designs for project installation. Anticipate and resolve potential issues before they escalate. Facilitate communication between teams for a seamless project workflow
• Customer SetUp/Implementation stage(onsite): set up and optimise the Disguise systems according to technical design and clients needs; on time within budget to scope. Delivering customer excellence.
• Postproduction stage: handover and train customer on installed system
• While you will be focussing on Broadcast and XR you may also be required to work on other customer verticals such as virtual production live events immersive experiences and other fixed installations. However Disguise will provide you additional training for these areas if you do not have these secondary industry experiences.

EXPERIENCE:

• 3 years experience installing and settingup complex Broadcast technical systems and control interfaces; including hardware software and relevant thirdparty products such as Ross Grass Valley Sony
• Experience working in Sport/Live and News Broadcasting environments
• Experience using and troubleshooting technical gear related to broadcast production (including cameras broadcast switcher networking)
• Experience managing 34 client projects concurrently to budget on time and to a high quality
• Experience working on and travelling to client sites
• Up to date knowledge with the latest trends in the Broadcast and XR industry

BEHAVIOURS & VALUES:

• You have a passion for transforming traditional business processes and workflows with leading edge broadcast and XR technologies
• You have excellent attention to detail when writing and reviewing technical designs and are commitment to implementing high quality customer solutions
• You are collaborative working with the internal team and customers across multiple time zones
• You are technically competent and interested in building out a product (ie what the product should do what else can make the product great)
• You are happy to expand your knowledge we will train you Porta Ipsum and Chronos as well as new customer verticals as needed
• You are flexible to travel to both domestic and international client sits roughly once a month and sometimes at short notice