Restaurant Operations Manager
Restaurant Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
As a ChickfilA Millennium Park Team Member you will be working at one of only 2 flagship ChickfilA locations in the country. It is our job to represent Chicago well through providing professional ChickfilA hospitality experience to those who have never encountered it before and exemplify it for those who have.
We are committed to providing a positive and supportive work environment that curates personal and professional growth.
Key Responsibilities:
1. Leadership and Team Development:
Lead and motivate a team of team members setting a positive example through your work ethic attitude and dedication.
Provide ongoing coaching training and feedback to team members fostering their personal and professional growth.
Identify individual strengths and areas for improvement and create development plans to enhance team members skills and performance.
2. Operational Excellence:
Ensure smooth operations by effectively managing daily activities including opening/closing procedures inventory management and shift scheduling.
Uphold ChickfilAs high standards for food quality safety cleanliness and customer service.
Collaborate with other leaders to implement process improvements and achieve operational goals.
3. Guest Satisfaction and Experience:
Foster a culture of exceptional customer service ensuring guests receive personalized attention and a memorable dining experience.
Resolve guest inquiries concerns and complaints promptly and effectively.
Continuously seek opportunities to enhance the guest experience through innovative ideas and best practices.
4. Personal and Professional Growth:
Take ownership of your own personal and professional development by actively seeking opportunities to expand your skills and knowledge.
Participate in training programs and workshops to enhance leadership abilities operational expertise and business acumen.
Stay informed about industry trends customer preferences and ChickfilA initiatives to drive business growth.
5. Collaboration and Communication:
Foster a collaborative and inclusive work environment promoting effective communication and teamwork among team members.
Collaborate with other leaders and departments to ensure smooth operations and seamless of business initiatives.
Act as a liaison between team members and management relaying feedback concerns and suggestions for improvement.
Qualifications and Skills:
Demonstrated leadership experience preferably in a restaurant or hospitality environment.
Excellent communication and interpersonal skills to effectively interact with team members guests and management.
Strong problemsolving abilities and the ability to make sound decisions in a fastpaced environment.
Proven track record of achieving operational excellence and driving results.
Passion for personal and professional growth with a proactive attitude towards skill development.
Flexibility to work various shifts including weekends and holidays.
At ChickfilA we believe in investing in our team leaders personal and business growth providing them with opportunities to develop their skills and advance their careers. Join our team and become part of a supportive community where your leadership abilities and dedication to excellence are valued and rewarded.
Required Experience:
Manager
Employment Type
Full-Time
