Relationship Manager
Relationship Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Relationship Manager Potholes
Location: Remote
Salary: Competitive
Contract Type: Permanent
Working Hours: 40 hours per week MondayFriday
Your Role
Step into a pivotal position at Ground Control as a Relationship Manager where youll be instrumental in driving company profitability through outstanding client service and strategic relationship development. In this dynamic role you will serve as the primary liaison for a portfolio of highvalue clients ensuring their needs are met while promoting longterm partnerships. Your expertise and leadership will help bridge internal operations with external expectations ensuring excellence in every client interaction and service delivery.
Key Responsibilities
Client Management
Cultivate nurture and maintain strong trustbased relationships with key clients.
Serve as the first point of contact for all clientrelated communications including inquiries feedback concerns and escalations.
Proactively manage expectations resolve issues efficiently and provide regular updates to ensure a smooth client journey.
Service Delivery
Oversee the endtoend delivery of services ensuring they are executed to the highest standardson time within budget and in line with client requirements.
Work closely with internal delivery operations and support teams to streamline processes and align outcomes with service level agreements (SLAs).
Quote & Tender Support
Lead site assessments and precontract evaluations to gather the necessary insights for accurate quoting and competitive tender submissions.
Assist with preparing reviewing and submitting tenders and proposals ensuring they align with both client expectations and Ground Controls commercial strategy.
Track and follow up on tender submissions to boost conversion rates and client acquisition success.
Process Improvement
Continuously evaluate current workflows and identify opportunities to enhance efficiency effectiveness and compliance.
Drive the implementation of best practices across projects and ensure consistent adherence to both internal policies and clientspecific requirements.
Monitor KPIs and use feedback loops to inform process enhancements and training needs.
Reporting
Manage and verify all jobrelated updates submitted via WhatsApp or other communication channels.
Ensure accurate logging and tracking of job statuses providing clients with clear and timely completion reports.
Generate and analyse performance reports to support client meetings and internal reviews.
Team Collaboration
Work in tandem with crossfunctional teams including operations sales finance and field personnel to deliver a unified client experience.
Support team training initiatives mentor new team members and contribute to onboarding processes.
Assist in recruitment efforts by identifying skill gaps and participating in candidate evaluations as needed.
Sustainability & Ethics
Champion Ground Controls commitment to sustainability by integrating environmental considerations into client service and project execution.
Promote ethical practices in all aspects of work including fairness in labour supplier diversity and social responsibility.
Encourage and support initiatives that contribute to the companys environmental and social impact goals.
Why join us:
Career Development Focus: Were committed to supporting your professional growth with clear career paths training and tailored development programs including our GC Leadership Academy job specific accreditations and higher education opportunities.
Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base.
Collaborative Environment: Work in a supportive engaging and innovative culture where your contributions are valued.
Competitive Package: Enjoy a competitive salary and benefits package along with flexible working options including:
23 days holiday Increasing with length of service bank holidays
Yearly bonus scheme & Share options
Robust pension scheme
Medigold employee support Free Flu Jabs Online private GP Service
Free or subsidised national gym memberships
Employee Recognition Scheme
2 personal choice volunteering days
Ground Control
Ground Control is a UKbased grounds maintenance company powered by the latest technology. Since launching in 1973 Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.
We deliver a range of services including grounds maintenance winter gritting landscape construction design arboriculture electric vehicle charging point installation to more than 50000 commercial properties across the UK.
If you are looking to invest in your future with a business that puts people at the centre of everything click the apply now button below to speak to a member of our team.
#INDHP
Equal Opportunities Statement
At Ground Control we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success and we welcome applications from individuals of all backgrounds experiences and perspectives.
We are proud to be an equal opportunities employer and do not discriminate based on age disability gender identity marital status pregnancy race religion sexual orientation or any other protected characteristic. We actively support and promote an inclusive culture ensuring fair and equitable treatment throughout the recruitment process and beyond.
Employment Type
Full Time
