Office Assistant I - Child Welfare Services

• Addresses complaints and explains regulations to customers or the public.
• Responds to inquiries regarding departmental functions services policies and procedures.
• Obtains information from customers visitors or callers to determine appropriate resource action document or staff referral to meet their needs.
• Explains the proper use of forms and documents.
• Prepares items for mailing and sorts and distributes incoming mail according to established guidelines and procedures.
• Operates multiline telephone system including answering calls transferring calls and taking messages.
• Schedules customer appointments and maintains schedules for technical or professional staff.
• Composes correspondence reports memos and other documents.
• Reviews and processes forms/documents in accordance with established guidelines and procedures.
• Monitors and updates manual or electronic files.
• Operates a variety of standard office equipment.
• Compiles information to respond to questions or address issues.
• Reviews submitted forms or applications to verify accuracy and completeness.
• Operates automated systems or other departmentspecific computer systems.
• Maintains accurate department and customer records.
• Performs initial screening of applications for departmental services.
• Performs related duties as assigned.

• General office functions procedures equipment and filing systems.
• General goals and purposes of department programs services and operations.
• English grammar spelling and punctuation.
• Word processing spreadsheet database email calendaring programs and automated systems.

• Explain policies procedures and regulations governing program operations.
• Analyze situations involving rules and regulations and demonstrate good judgment when making decisions.
• Quickly and accurately enter and retrieve data using an automated system.
• Communicate effectively orally and in writing.
• Interact with individuals from various educational socioeconomic and ethnic backgrounds.
• Work cooperatively as part of a team.
• Identify and correct inaccurate or inconsistent information.
• Listen attentively and understand oral information provided.
• Prioritize plan and organize ones own work.

Experience and/or training in an office setting paid or unpaid related to filing reception processing mail typing data entry answering telephones assisting the public or other clerical duties.

EXAMINATION INFORMATION

WRITTEN EXAMINATION WEIGHTED 100

1. Written Communication / Grammar
2. Filing and Sorting
3. Data Accuracy

Once you have taken the examination you may not retest for SIX 6 MONTHS from the established eligibility date.

SPECIAL TESTING ARRANGEMENTS
Special testing arrangements may be made to accommodate applicants for disability military or religious reasons. If you require such arrangements please contact CalHR at orupon notification that your application has been approved. Documentation from medical military school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

EDUCATION DOCUMENTS
If you are using education to meet the minimum qualifications you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.

GENERAL INFORMATION
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.

If you meet the requirements stated on this bulletin you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.

General Qualifications: Applicants must possess essential personal qualifications including integrity initiative dependability good judgement the ability to work cooperatively with others and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process a background investigation may be required.

EQUAL EMPLOYMENT OPPORTUNITY
The Merit System Services program is committed to equal employment opportunity for all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.

DRIVERS LICENSE REQUIREMENT
Some positions in this classification may require possession of a California driver license.
Employees who drive on County business to carry out jobrelated duties must possess a valid California driver license for the class of vehicle driven and meet automobile insurability requirements of the County. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on casebycase basis by the appointing authority.

ADDITIONAL INFORMATION

• Background check: Prior to hire candidates must pass a background check including a criminal records check.
• Government agencies accessing US government information which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include fingerprinting citizenship verification and local law enforcement checks. State agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.

PERS Retirement
Tier 1: prior to 7/5/12
Tier 2: post 7/6/12
Tier 3: post 1/1/13

ABOUT HUMBOLDT COUNTY
Humboldt County is considered by many to be the most beautiful county in California. It is located 270 miles north of San Francisco and is an area that has densely forested mountainous areas as well as over 100 miles of Pacific coastline including Humboldt Bay Californias second largest natural bay. Humboldt County is substantially rural with its greatest population in Eureka where the College of the Redwoods main campus is located and Arcata home to Cal Poly Humboldt State University. Its a charming and comfortable area known for its hundreds of structural examples of Victorian architecture and great bike culture. The county produces 20 of the total volume and 30 of the total value of all forest products produced in California. Residents and visitors enjoy the many great performances and cultural events scheduled at Cal Poly Humboldt University as well as great restaurants farmers markets museums state parks and nature and wildlife areas. Also popular is the Ale and Spirits Trail Redwood Coast Music Festival and the Summer Arts and Music Fest.