Customer Service Account Manager
Customer Service Account Manager
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
Description
Company Snapshot
Born in Miami more than a quarter of a century ago Tuuci is the global leader in premium shade and placemaking products for hospitality commercial and residential outdoor settings.From locations in North America Europe and Asia our teams strive to meet and exceed the Tuuci vision: to help people live their best life outdoors through inspiring design enduring performance and convivial service.We work in a fun fastpaced and diverse environment in which close collaboration and the spirited exchange of ideas are encouraged. Our culture supports our vision by encouraging creativity driving excellence and supporting personal growth and development.
Position Summary:
We are looking for a Customer Service Account Manager who is passionate about delivering exceptional service and building strong relationships with both internal and external customers. In this role youll become a product expert assisting customers with inquiries troubleshooting issues and ensuring a seamless experience from order placement to postpurchase support. The ideal candidate is a problemsolver with excellent communication skills technical acumen and the ability to work both independently and within a team.
Location: This position is onsite based in Miami FL.
Key Responsibilities:
- Build and maintain strong relationships with customers by providing outstanding service and proactive solutions.
- Communicate efficiently and professionally via phone and email to resolve inquiries quickly.
- Guide customers through installation and troubleshooting processes ensuring seamless product operation.
- Address and resolve product or service issues by identifying the root cause and implementing the best solutions.
- Process and track warranty claims assisting customers in expediting resolutions.
- Manage service and product complaints in CSI ensuring timely followups and case resolutions.
- Provide realtime updates on order status lead times and changes as requested.
- Maintain accurate order details in the system including delivery dates specifications and shipping information.
- Generate freight quotes and assist with shipping inquiries.
- Collaborate with the Quality Control and Engineering teams to provide product feedback and resolve technical challenges.
- Work closely with Sales to assess and process returns ensuring smooth transactions.
- Process credit memos returns and billing adjustments partnering with Accounting to resolve discrepancies.
- Support crossfunctional teams including Sales Accounting and Shipping in problemsolving and process improvements.
What You Bring:
- Exceptional communication skills both written and verbal.
- Strong project management abilities keeping tasks organized and on track.
- Techsavvy mindset proficiency in Microsoft Office (Word Excel PowerPoint).
- Critical thinking skills able to make independent decisions and take initiative.
- Detailoriented approach accuracy and precision in handling customer interactions.
- Teamplayer attitude ability to collaborate across multiple departments.
- Adaptability in a fastpaced environment ability to manage shifting priorities with ease.
- Reliable attendance and punctuality a must for team success.
- Education: Bachelors degree.
- Experience: At least one year in customer service preferably in a creative or designrelated industry.
What We Offer:
- A welcoming and inclusive work environment.
- A culture of innovation that values fresh ideas and diverse perspectives.
- Professional growth opportunities to help you advance in your career.
- A dynamic team of creative professionals who inspire and support one another.
- A collaborative workplace where your contributions make an immediate impact.
- Comprehensive benefits package including health insurance matching 401k paid holidays sick days and personal days.
About Tuuci
For a quarter century Tuuci has revolutionized outdoor spaces with durable innovative shade platforms featuring nautically inspired designs. Founded by Dougan Clarke in 1998 The Ultimate Umbrella Company Inc. (simply known as Tuuci) was born from seaside roots in Miami Florida where Clarke began his career as a marineoutfitter for highperformance yachts.
With a keen eye on design and a passion for form and function Dougan applied his craftsmanship to the shade industry to create Tuccis unique brand of marinegrade shade architecture. Today Tuccis distinctive shade umbrellas and cabanas may be experienced around the world in high profile hospitality commercial and residential settings. The products are sold through a diverse network of independent sales reps dealers showrooms and retailers in the US Europe and across the globe.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
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