Senior Full-Stack Engineer ReactJSNodeJS

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1to1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.

The position is available across our European hubs including Paris (France) Lisbon (Portugal) Bucharest (Romania) and Belgrade (Serbia). Our work arrangement is hybrid with a requirement of two days per week in the office.

About the Team

Youll be joining our dynamic Conversational AI team a crossfunctional group dedicated to revolutionizing customer support in the ecommerce space. Our mission is to seamlessly automate interactions between merchants and shoppers creating effortless experiences for both sides. The Conversational AI team consists of talented Software Engineers Machine Learning Engineers Product Managers and Designers all working collaboratively to push the boundaries of AIdriven customer support. Our primary focus is developing and refining an innovative AI Agent capable of automatically answering customer requests with accuracy and efficiency.

What Youll Do

• Enhance and expand the functionality of the chat we have a clear vision for the future of our product and theres a lot to build!

• Explore and implement performance improvements.

• Work with other teams to help embed the products they develop inside the chat.

• Collaborate with other engineers sometimes from other teams in order to take the right technical decisions. You will insist on high standards and will instrument code with logging and unit tests and configure monitors and alarms for the important production functionalities.

• You will help clarify the scope of work on a quarterly basis. You will analyze new product requirements and help clarify. You will provide technical consultation and brainstorm alternative ideas. You will break down project requirements into actual tasks and estimate effort.

Who You Are

• 6 years of experience working with React and Node.js

• Youve demonstrated ownership in previous roles/ projects

• Youve worked in a team environment

Nice to Have

• Experience with TypeScript

• Experience with WebSocket

• Experience working on live chat features or products is a big plus!

Perks & Benefits

• 5week vacation (We follow each countrys appropriate PTO Laws)

• Paid sick leave

• Paid parental leave 16 Weeks)

• MacBook Pro

• Personal credit card to buy lunches (youll have your own Gorgias credit card)

• Get 700 to set up your workstation at home (working from home should feel breezy)

• Get up to 2000 of learning material and wellness support per year! This includes 1500 for learning material (such as books courses and individual coaching sessions) directly linked to your job scope as well as a 500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• Every quarter we organize an online companywide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decisionmaking. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.

If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!