IT Operations Engineer II - End User Services EUS

Compensation Range (Colorado only):
$72520$85680

Any Employment Offers are Contingent Upon Successful Completion of the Following:

• Verification of Work Authorization and Employment Eligibility
• Substance Abuse Screening
• Physical Exam (if applicable)
• Background Checks for Badging/Security Clearances (if applicable)

About Hensel Phelps:

Founded in 1937 Hensel Phelps specializes in building development construction and facility services in markets ranging from aviation to government commercial transportation critical facilities healthcare and transportation. Ranked #1 in aviation and #6 overall general contractor in 2024 by BDC Hensel Phelps is one of the largest employeeowned general contractors in the country. Driven to deliver EXCELLENCE in all we do and supported by our core values of Ownership Integrity Builder Diversity and Community Hensel Phelps brings our clients visions to life with a comprehensive approach that begins with innovative planning and extends throughout the life of the property.

Position Description:

TheIT Operations Engineer IIroleis to support the stable operation of theoperational districtsnetworkand end user devices.This includesassisting inplanning designing installing configuring maintaining and optimizing all network hardware software and communication links.The IT OperationsEngineers/technology field service engineerswill also diagnose resolveand documentallhardwaresoftware andnetworkissues. Resolveproblemsin a timely and accuratemanner provide end user training and support where required.

Position Qualifications:

Formal Education & Certification

• College diploma or university degree in the field of computer science or related plus at least 2 years field experience and/or 5 years equivalent work experience.
• Certifications in ITIL preferred.

Knowledge & Experience

• Extensive handson technical knowledge of network systems protocols and standards such as Ethernet Token ring LAN WAN frame relay xDSL TCP/IP ATM T1 802.11x and so on.
• Working knowledge and experience with Microsoft Active Directory Services Windows Server OS Office 365 VMware and Clustering technologies.
• Strong knowledge of network management and analysis tools and Cisco technologies like AMP Umbrella NAM AnyConnect.
• Extensive client/server and operating system experience including Microsoft Deployment Tool (MDT) server management.
• Experience working in a switched and routed environment.
• Hardware software and network connection troubleshooting experience.
• Working technical knowledge of current network hardware.
• Skilled at installing/configuring hubs switches routers bridges etc.
• Knowledge of antivirus software firewalls intrusion detection systems and other network security measures.
• Good understanding of the organizations goals and objectives.
• Knowledge of applicable data privacy practices and laws.
• Construction industry software knowledge in products such as AutodeskBIM Modeling scheduling tools Asta & Oracle P6 Bluebeam PDF Onscreen Takeoff a plus.
• Good working knowledge of Microsoft software including SharePoint Azure Exchange Intune Teams.
• Telephony knowledge of Poly Crestron and AMX room AV systems a plus.

Personal Attributes

• Strong written and oral communication skills.
• Strong interpersonal skills.
• Able to conduct research into networking issues and products as required.
• Ability to present ideas in userfriendly language.
• Highly selfmotivated and directed.
• Keen attention to detail.
• Proven analytical and problemsolving abilities.
• Ability to prioritize and execute tasks in a highpressure environment.
• Strong customer service orientation.
• Experience working in a teamoriented collaborative environment.

Essential Duties:

Strategy & Planning

• Collaborate withIT staffto create optimal network design topologies and configurations.
• Assist in the development and implementation of policies for end user devices such as: desktop laptop and mobile.
• Work to meet service level agreements with end users.
• Aidandsupportin development of business continuity and disaster recovery planswhilemaintainingcurrent knowledge of plan executables.
• Respond to emergency network outagesin accordance with business continuity and disaster recovery plans.
• Prepare and ensure accuracy of documentation proceduresmanuals andchecklistsfor network installationsincluding data voice and video systems.

Procurement & Deployment

• Support development and implementation of networking projects and newtechnologyinitiatives.
• Conduct research on network products services protocols and standards in support of network procurement and development efforts. Evaluate and recommend for purchase networking hardware and software products.
• Write technical specifications for purchase of networking hardware and software products.
• Maintain uptodate knowledge of networking contracts and supervisecontractbased installations.

Operational Management

• Install configure test maintain monitor and troubleshoot end user workstation hardware software networked peripheral devices cabling and networking hardware and software products.
• Assist Tier 1 Service Desk to work with end users in escalation of IT issuesin theITticketing system
• Maintain servers including email print and backup serversand their associated operating systems and software.
• Maintain security solutions including firewall antivirus and intrusion detection systems.
• Maintain all network hardware and equipment including routers switchesWAPs and UPSs.
• Monitor and test network performance and provide network performance statistics and reports.
• Receive and respond to incoming callsSMS and/or emails regarding network connectivity problems.
• Perform onsite analysis diagnosis and resolution of complex network problems for a variety of end users.Recommend and implement corrective hardware and/orsoftware solutions including offsite repair.
• Maintain proper end user configuration IT hardware inventory licensing and PC/end user onboarding and offboarding of all IT equipment including PC setup troubleshooting and security controls
• Perform server and security audits.
• Perform system backups and recovery.

End User Services (EUS) Specialization

This position requires expertise in EUS replacing networkrelated responsibilities with a focus on the following:

• Design manage and enforce endpoint standards images policies patching and software distribution using SCCM and Intune.
• Coordinate testing creation and deployment of standardized software packages and updates.
• Identifies trends proactively addresses recurring enduser issues and develops selfservice resources knowledge bases and training to enhance user proficiency.
• Manage endtoend IT onboarding/offboarding including account provisioning equipment setup and recovery access management and collaboration with HR and IT Security.
• Establish AV hardware and software standards coordinate remote AV monitoring and manage software configuration and documentation.
• Administer user accounts licensing permissions and configurations within Microsoft 365 applications aligning with enterprise standards.
• Oversee asset inventory tracking hardware/software lifecycle management procurement warranty management and asset disposal processes.

Benefits:

Hensel Phelps provides generous benefits for our salaried employees. This position is eligible for company paid medical insurance life insurance accidental death & dismemberment longterm disability 401(K) retirement plan health savings account (HSA) (HSA not available in Hawaii) and our employee assistance program (EAP). It also is eligible for employee paid enrollment in vision and dental insurance. Hensel Phelps also believes in the importance of taking time to recharge. As a result salaried employees are eligible for paid time off beginning upon hire. Salaried positions (project engineers and above) participate in an annual bonus plan subject to company and employee performance. Salaried employees (this is all salaried employees) are also eligible for a company cell phone or cell phone allowance in accordance with company policy. Further salaried employees (project engineers and above) also receive either a vehicle or vehicle allowance in accordance with Hensel Phelps policies.Based on position location a cost of living adjustment (COLA) may also be included (subject to periodic review and adjustment).

Equal Opportunity and Affirmative Action Employer:

Hensel Phelps is an equal opportunity and affirmative action employer. Hensel Phelps shall not discriminate against any employee or applicant for employment on the basis of race color religion sex age national origin sexual orientation gender identity and expression domestic partner status pregnancy disability citizenship genetic information protected veteran status or any other characteristic protected by federal state or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 601.35(c)