End User Tech Support
End User Tech Support
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Job Description
We are seeking a End User Tech Supportfor ourFirst Quality Tissue plant. This position will be located inAnderson SC. End User Tech Support are responsible for identifying diagnosing and resolving level one issues in computer hardware and software in mainframe systems such as laptops and PCs.
Come join a high performance team where our Culture defines who we are. We have built a community upon a foundation of Humanity Core Business Philosophy and Working Together. This means putting our team members and customers first. We have invested in the latest technology and resources to support a business that will last for generations.
Primary responsibilities include:
Installing and upgrading hardware and software and providing complete assistance while configuring hardware software and peripherals of the end user systems.
Providing general desktop support project coordination imaging/ reimaging PCs and laptops.
Providing oneonone assistance to the end user regarding the technical flaw either by phone emails or in person.
Resolving network related issues like local area connection problem network access mails internet dialins etc.
Coordinating with the third party service provider for timely repair of the system under the maintenance agreement warranty and repairing minor flaws in hardware if not covered under the same.
Providing assistance in installation of other peripherals like printers scanners etc. cabling systems like local area network cables network interface cards wired switches etc. Divisional local enterprise incident management support.
Collaborate with Service Desk LeadDivisional IT LeadsISFQ Businesses.
Assist in change management efforts.
Provide feedback to services and capabilities provided by IT.
Responsible for customer satisfaction service level objectives and IT improvement plans.
Occasional travel to other First Quality locations required
The ideal candidate should possess the following:
Bachelors Degree in computer science related field or equivalent experience.
Strong problem solving and decisionmaking skills with excellent written and verbal communications skills.
Fluent in English
First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such First Quality provides at least annual training regarding data privacy and security to employees who as a result of their role specifications may come in to contact with sensitive data.
First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability sexual orientation gender identification or protected Veteran status.
Employment Type
Full-Time
