Account Manager

About This Role

CAE Flight Services offers a comprehensive suite of services designed to optimize and enhance the operations of aviation businesses. We are seeking a dynamic Account Managerto join our team. The successful candidate will be responsible for building and maintaining strong relationships with key stakeholders in the aviation industry including airlines airports and other aviationrelated businesses. This role involves managing a portfolio of accounts ensuring high levels of customer satisfaction and driving revenue growth through strategic sales and business development efforts.

Location:Irving TX or Montreal QC (Hybrid Role)

Travel:50

Responsibilities:

Relationship Management

• Build and maintain strong relationships with key stakeholders including airlines airports and other aviationrelated businesses.
• Ensure high levels of customer satisfaction by addressing client needs resolving issues and providing ongoing support.
• Manage a portfolio of accounts ensuring each client receives value from the solutions and remains engaged.

Sales and Business Development

• Identify and target potential clients within the region and develop strategies to attract and onboard new customers.
• Develop and execute a sales plan that aligns with the companys goals focusing on both shortterm and longterm objectives.
• Meet or exceed sales targets and revenue goals by selling SaaS solutions to aviation clients.
• Analyze market trends competitor activities and customer needs to identify new business opportunities
• Assist clients in the onboarding process providing training and guidance to ensure successful implementation and adoption of the software.

Strategic Planning and

• Develop and implement a strategic plan for the region aligning it with the overall company strategy and goals.
• Monitor and analyze key performance indicators (KPIs) to track progress and make datadriven decisions.
• Manage regional sales budgets ensuring efficient allocation of resources to achieve sales targets.

Collaboration and Communication

• Work closely with other departments such as product development marketing and customer support to ensure a cohesive approach to client management and service delivery.
• Provide regular reports on sales activities pipeline status and revenue forecasts to senior management.

Essential Qualifications:

• Extensive experience 5 years) in Account Management preferably within the aviation industry or a related field.
• Experience in developing and implementing successful sales strategies. Ability to create and execute strategic sales plans to drive business growth.
• Experience in maintaining strong relationships with key clients and stakeholders. Proven track record of delivering excellent customer service and achieving high customer satisfaction.
• Experience in negotiating contracts and closing deals with clients. Strong negotiation skills to reach mutually beneficial agreements.
• Experience working closely with other departments such as marketing product development product delivery and customer service.

Desirable Qualifications:

• At least 3 years experience in selling crew management solutions in the aviation industry.
• Previous experience working within the aviation industry such as with airlines airports or aviation service providers.
• Understanding of the operational and business processes within the aviation sector.
• Fluent (written and verbal) in a second language.
• Experience in complex analytics software/AI/algorithms for planning scheduling and constraints theory.

La matrise de langlais est requise pour ce poste car il implique la participation des runions et projets ayant une porte internationale ainsi que des interactions avec des collgues ou clients situs dans dautres provinces ou pays.

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Position Type

CAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equalopportunity employer committed to diversity equity and inclusion. As One CAE we take affirmative action to ensure equal opportunity for all applicants regardless of race nationality colour religion sex gender identity and expression sexual orientation disability neurodiversity Veteran status age or other legally protected characteristics.

If you dont see yourself fully reflected in every job requirement listed in the job posting we still encourage you to reach out and apply. At CAE everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process please get in touch with us at .