Helpdesk Level 2 support Fulltime
Helpdesk Level 2 support Fulltime
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1 Vacancy
Job Description
Title: Helpdesk Level 2 support
Work Location : Cherry Hill NJ
Type : Full Time with our client
Salary: Market Benefits
Requirements
Job Responsibilities:
- Respond to incoming support requests in a timely and courteous manner.
- Identify diagnose and troubleshoot technical issues with hardware software and network systems.
- Document and track all support requests in a helpdesk ticketing system.
- Escalate complex issues to higherlevel support staff as needed.
- Install configure and maintain software applications and operating systems.
- Perform regular maintenance tasks on hardware and software systems.
- Provide enduser training on software applications and systems.
- Communicate technical information to nontechnical users in a clear and concise manner.
- Ensure that all equipment and software licenses are uptodate and compliant with organizational policies. Provide Tier II technical support to endusers troubleshooting hardware and software issues.
- Other duties as assigned.
Education Licensure & Certifications:
- Bachelors degree in computer science or related field preferred.
- CompTIA A certification or equivalent experience required.
Experience:
- 2 years experience working in a helpdesk or technical support role.
- Tier 2 experience preferred.
Benefits
If Interested please send your updated resume to : and include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts who would be a perfect match for this job then we would appreciate if you can forward this posting to them with a copy to us.
We look forward to hearing from you at the earliest.
Employment Type
Full-Time
