Client Advocacy Specialist
Client Advocacy Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
We are in the business of home ownership and are looking for a Client Advocate Specialist who will find a career home with us. This nonexempt role is perfect for someone who enjoys customer service and working in a fast paced environment as you will speak daily with our clients borrowers and employees and must use strong interpersonal and communication skills to demonstrate success in this role. Your tone of voice speaks volumes to the audiences.
What you will do
Customer Service
- Ongoing customer contact and support to ensure complete customer satisfaction
- Answer the phone and direct calls to the appropriate department
- Complete all closing protection letters
- Conduct bankruptcy and patriot searches
- Assist Scheduling Team; scheduling closing appointments with Notaries and Attorneys
Scanning/Shipping
- Coordinate customized mailings throughout transaction i.e. Welcome notes thank you letters.
- Assist scanning/shipping team as needed
- Additional duties as assigned
What you will bring
- Highschool diploma or equivalent
- Strong customer service focus
- Clear verbal and written communication skills
- Ability to work in fastpaced environment and meet deadlines
- Capability to work both independently and as part of a team
- Problemsolving mindset with ability to multitask
- Familiarity with computers including online searching and typing
If you have transferrable skills and feel like you would be a good fit please dont hesitate to apply!
What we offer
- Competitive payrates based on skills and experience
- Extensive benefits package: Medical dental vision HSA mental health programs Employee Assistance Program short term disability voluntary insurance (LTD auto home life legal pet identify theft) employee discounts
- Rest and relaxation:Paid holidays and generous PTO based on tenure
- Community and Philanthropy:Paid volunteer time
- Paid Maternity and Parental Leave
- Contribute to your future:401K plan and robust continuous learning opportunities
- Work Perks Program:Access to discounts that help in your daily life
Is this the ideal location for you
Mortgage Connect is committed to offering a flexible work environment for this role. This is aremote role meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connects remote work policy and business needs.
Who we are
Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call The 5Cs:ConnectCollaborateCommunicateCare andCelebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.
All onboarding employees will be required to complete apreemployment background check and drug screening.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation age national origin disability protected veteran status gender identity or any other factor protected by applicable federal state or local laws. Mortgage Connect is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact
Required Experience:
Unclear Seniority
Employment Type
Full-Time
