Resident Engagement Director
Resident Engagement Director
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$ 59340 - 65000
1 Vacancy
Job Description
Overview
Early Access to Paycheck with Earned Wage Access is available for Hourly Associates
We are looking for an energetic creative Resdent Engagement Director who can embrace our mission to enrich the lives of those we serve and who is driven by their passion to make a positive difference!
Brookdale Northbrook is hiring a Resident Engagement Director
A Senior Living Community with Assisted and Independent Living
Make Lives Better Including Your Own!
Overview:
- Responsible for Planning Organizing and Implementing Programs
- Manage Budges schedules Staff and Programing Calendar
- Create and Maintain a diverse Program Catalog that caters to Various Interests and Abilities
Brookdale is a GREAT place to further your career!
- Career Path for All positions!
- Full suite of health insurance life insurance and retirement plans are available and vary by employment status
- Variety of Associate Discount
- We pride ourselves with a culture of caring. All leadership team members and associates partner together to make sure each resident feels like they are family
- We recognize our staff with our monthly Everyday Hero award and prizes (PTO & Bonus)
- If you have a passion for helping others with a desire to to thrive professionally every day this is the opportunity for you!
To support our associates in their journey to become a U.S. citizen Brookdale offers to advance fees for naturalization (Form N400 application costs up to $725 less applicable taxes and withholding for qualified associates who have been with us for at least a year.
Base pay in range will be determined by applicants skills and experience. Fulltime associates in role are eligible for an annual bonus incentive and sales referral bonuses.
Veterans transitioning active duty military personnel and military spouses are encouraged to apply.
Responsibilities
Promotes creates develops and maintains an environment that supports a culture of engagement based on Brookdales Engagement Philosophy. Creates and manages the communitys resident programs department ensuring it uses a personcentered approach starting with positive perceptions of aging while building relationships and connections.
- Hires trains and supervises at least 2 fulltime associates in accordance with Company policies. Is responsible for recruiting and hiring high quality and engaged associates and ensuring they are appropriately trained and developed to meet the needs of residents. Makes decisions related to associate development discipline and termination in partnership with Executive Director.
- Develops and manages an innovative continuous culture of engagement reflective of adults by leveraging engagements fundamental concepts and points of difference.
- Cultivates personcentered engagement that is meaningful to the individual by working with resident engagement associates to learn and understand each residents unique interests and desires. Ensures programming incorporates elements of spontaneity daily as appropriate and associates looks for opportunities to bridge social connections and create friendships among residents.
- Encourages and promotes purposeful opportunities for residents both internally and externally. Networks with outside community resources to enrich the variety of opportunities available to residents. May be required to drive a community vehicle when necessary to ensure residents receive meaningful opportunities outside of the community.
- Ensures resident experience and welcome protocols are implemented properly.
- Provides subject matter expertise to the leadership team regarding engagement and quality of life for residents and associates. Promotes a culture of interdepartmental cooperation to lead to intentional prospectresident connections.
- Supports community operations by working to ensure associates are providing resident engagement opportunities to achieve the highest level of resident experience and satisfaction.
- Collaborates and oversees Resident Engagement teams plans and of special events at the community including but not limited to holiday family Friends for Life educational and other marketing events.
- Oversees the development of the monthly programming calendar. Reviews and approves the calendar to ensure it is based on residents shared interests. Ensures Company initiatives and specialty programs are scheduled and executed as scheduled.
- Ensures department is in compliance with the Brookdale Excellence Standards Tool (BEST) and appropriate state federal and other regulations related to resident programming and engagement.
- Maintains and adheres to department monthly budget and expense control while managing appropriate community vendor contracts.
- Where applicable manages volunteer program and fitness center.
- Represents department in all community meetings including but not limited to Collaborative Care All Associate Leadership Team and Care Planning. Participates in regional calls and trainings as required and ensures Resident Engagement associates participant when necessary.
- Oversees social media content to ensure alignment with Brookdales culture brand and social media guidance and Brookdale standards.
- Facilitates planning collaboration and partnership between service lines to optimize a culture of engagement reaching all areas of the campus where applicable.
Qualifications
Education and Experience
A minimum of 3 years of direct experience with adults coordinating planning and executing programs is required. Bachelors Degree in therapeutic recreation gerontology health care education or other related field preferred. Leadership experience is required.
Certifications Licenses and Other Special Requirements
Must have a valid drivers license and may be required to obtain a commercial drivers license based on the needs of the community.
Physical Demands and Working Conditions
- Standing
- Walking
- Sitting
- Use hands and fingers to handle or feel
- Reach with hands and arms
- Stoop kneel crouch or crawl
- Talk or hear
- Ability to lift: up to 50 pounds
- Vision
- Requires interaction with coworkers residents or vendors
- Occasional weekend evening or night work if needed to ensure shift coverage
- OnCall on an as needed basis
- Possible exposure to communicable diseases and infections
- Exposure to latex
- Possible exposure to bloodborne pathogens
- Possible exposure to various chemical infectious or biological hazards
- Subject to injury from falls burns odors or cuts from equipment
- Requires Driving: Drives residents (Tier 1
Management/Decision Making
Uses strong analytic skills and an indepth understanding of resident programming and engagement to make varied decisions within the department. Demonstrates leadership ability to be responsible for the overall direction coordination and evaluation of resident engagement and programming. Uses sound judgment and experience to solve moderately complex problems based on precedent example reasonableness or a combination of these. Carries out supervisory responsibilities in accordance with the Companys policies and applicable laws.
Knowledge and Skills
Has an advanced knowledge of resident programming and uses it to complete and oversee assignments. Has a thorough understanding of the organization and work environment. Ability to speak effectively before groups of customers or associates of organization. Ability to deal with problems involving several concrete variables in standardized situations. Has computer software skills including Microsoft Excel and Word and is comfortable using various social media platforms. Maintains positive and professional demeanor towards residents visitors families and coworkers. Excellent oral and written communication and teaching skills required.
Brookdale is an equal opportunity employer and a drugfree workplace.
Salary Range Information
Required Experience:
Director
Employment Type
Full-Time
