Professional Services Delivery Partner Manager

CSQ226R63

At Databricks we work on some of the most complex distributed processing and machine learning problems in the world and our customers challenge us with interesting new big data and AI use cases. You will shape the future of big data and the machine learning landscape for leading Fortune 500 organizations.

Professional Services Delivery Partner Managersupports the mission of the Professional Services team which is to accelerate and derisk our customers business outcomes through effective enablement and delivery of Databricks platform technology. This is an individual contributor role that will oversee the Databricks Delivery Partner Program which looks to use close partnerships with key system integrators to effectively codelivery Databricks services engagements.

The impact you will have:

• You will work with the Professional Services team in order to use Databricks delivery partners to accelerate our customer project outcomes.
• You will implement programs that align with our PS & Partner strategy for Assurance services
• You will work with our Delivery Partner organizations to ensure personnel have the required level of training and certification in order to achieve Databricks projects following best practices. You will implement programs for achieving requirements and exceeding delivery quality
• Build and maintain an effective onboarding process for partner resources ensuring effective utilization and quality of services across Databricks customer deliveries.
• Work with the Databricks resource management team to oversee the pipeline planning process with each of the delivery partners ensuring partner resource availability in a timely manner to support Databricks services opportunities.
• Work with our crossfunctional channel teams to enable GSIs RSIs SIs on Assurance services and support biweekly reviews and deal governance
• Allocation and outsourcing of Projects to Services partners. This includes selecting the appropriate partner for the project and working with the partner closely to ensure project success.
• Work with our legal people operations and other cross functional organization to support bi directional contractual negotiations
• Advocate for the Partners needs internally; managing any escalations and issues on projects being delivered by partners.
• Develop implement and monitor Key Performance Indicators for each Services partner.
• Manage the commercial relationship with our delivery partners including the creation and management of statements of work and associated governance process to support the delivery of partner resources.

What we look for:

• Extensive industry experience including resource management and demand pipeline management and record of success in navigating and driving engagements with large IT organizations with a focus on managed or professional service delivery
• Extensive experience within a professional services organization as a partner Manager and/or Consulting Manager.
• Experience managing partner or thirdparty organization enablement including upskilling teams to provide delivery capabilities.
• Excel at working directly with Partners and customers to gather prioritize plan and execute solutions to customer business requirements as they relate to technology.
• Experience managing commercial agreements with partners including statements of works to support services management.

Required Experience:

Manager