Product Manager - Transit Information
Product Manager - Transit Information
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 80142 - 130062
1 Vacancy
Job Description
WHO WE ARE
We are theMetropolitan Council the regional government for the sevencounty Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation wastewater and housing services. More information about us on our website.
We are committed to supporting a diverse workforce that reflects the communities we serve.
The Metropolitan Councils Metro Transit Division is one of the countrys largest transit systems employs more than 3000 people and provides ridership through an integrated network of buses light rail and commuter trains as well as a resource for those who carpool vanpool walk or bike in the Twin Cities.
How your work would contribute to our organization and the Twin Cities region:
TheProduct Manager Transit Informationis responsible for working collaboratively to define and implement the roadmap for technology products and tools. This position will focus on a customer relations management (CRM) system and other contact center technologies (e.g. phone SMS and web chat platform). The Product Manager role includes understanding prioritizing and advocating for customer needs; understanding the data systems and workflows that power these tools; and working closely with vendors and staff across the agency to ensure customer information and internal user needs are met.
NOTE: This position is eligible for a hybrid (both remote and onsite) telework arrangement. The candidates permanent residence must be in Minnesota or Wisconsin.
This position will establish a sixmonth eligible list for current and future positions.What you would do in this job
1. Solicit document and advocate for userneeds.
- Develop new and leverage existing metrics and analytics tools (usage numbers user flows heat maps error reporting etc..
- Work with researchers data scientists and UX designers to develop evaluation plans and frameworks to identify gaps pain points and customer needs.
- Respond to customer feedback directly. Document the feedback and use it to inform priorities.
- Synthesize summarize prioritize communicate and advocate for user needs to internal stakeholders.
2. Develop a shared vision and roadmap for transit information products and tools.- Work with users to understand workflows and pain points.
- Work with developers and software engineers (both vendor and staff) to understand technical opportunities constraints and tradeoffs.
- Convene stakeholders from across the agency to develop and update internal consensus on priorities.
- Develop and maintain familiarity with the market and industry trends for tools systems and data standards.
3. Implement the roadmap for transit information tools and products by leading procurement processes managing contracts and leading vendor communications.- Document technical and system requirements and scopes of work.
- Lead procurement processes.
- Work with vendors to resolve issues scope enhancements and implement changes.
- Clearly communicate priorities and technical requirements both verbally and in writing.
- Lead and facilitate User Acceptance Testing.
- Participate in technical discussions to sure the proposed approaches and solutions meet the business needs.
5. Lead technical documentation and user communications for the assigned portfolio of tools.- Maintain technical systems documentation SOPs training/onboarding documentation and user instructions.
- Lead communication to internal stakeholders about upgrades system maintenance and any performance issues.
6. Oversee the performance of transit information systems; ensure appropriate system performance.- Facilitate issue postmortems. Identify and implement mitigation strategies.
- Develop Service Level Agreements.
What education and experience are required for this job (minimum qualifications)
Any of the following combinations of experience successfully delivering solutions within designated timelines working with technology and data facilitating consensus and stakeholder buyin and integrating user feedback into decisions and completed education in Business Administration or closely related field:
High school diploma/GED with seven 7 years of experience.
Associates degree with five 5 years of experience.
Bachelors degree or higher with three 3 years of experience.
- Experience working with a diverse workforce or diverse communities.
- Knowledge of transit Information data tools and systems.
- Knowledge of project management team leadership and change management.
- Knowledge of software development processes.
- Knowledge of user experience testing and other methods for gathering customer feedback.
What knowledge skills and abilities you should have within the first six months on the job:- Knowledge of transit Information data tools and systems.
- Knowledge of project management team leadership and change management.
- Knowledge of planning and program development.
- Knowledge of software development processes.
- Knowledge of user experience testing and methods for gathering customer feedback.
- Skilled in in translating business needs into technical outcomes and technical constraints and opportunities to business users.
- Skilled in problem solving especially the ability to collaborate with others to develop creative solutions.
- Skilled in presentation development and delivery.
- Ability to use data to inform goals deliverables and business decisions.
- Ability to apply collaborative work strategies and communicate complex data to gain the cooperation of employees at all levels of the organization.
- Ability to incorporate feedback and learning to implement continuous improvement processes.
- Ability to understand technical systems and data flows.
What you can expect from us:- We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
- We encourage our employees to develop their skills through onsite training and tuition reimbursement.
- We provide a competitive salary excellent benefits and a good work/life balance.
- Career advancement opportunities.
Additional information
Union/Grade:NonRepresented Grade G
FLSA:Non Exempt
Safety Sensitive:No
What your work environment would be:
You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites.
What steps the recruitment process involves:- We review your minimum qualifications.
- We rate your education and experience.
- We conduct a structured panel interview.
- We conduct a selection interview.
If you are new to the Metropolitan Council you must pass a drug test (safety sensitive positions only) and a background check which verifies education employment and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction you do not automatically fail. The Metropolitan Council considers felony gross misdemeanor and misdemeanor convictions on a casebycase basis based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.
If you are already an employee of the Metropolitan Council you must pass a drug test (if moving from a nonsafety sensitive position to a safety sensitive position) and criminal background check if the job youre applying for is safety sensitive is a supervisory or management job is in the Finance Information Services Audit or Human Resources departments or has access to financial records files/databases cash vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.
IMPORTANT: If you make a false statement or withhold information you may be barred from job consideration.
The Metropolitan Council is an Equal Opportunity Affirmative Action and veteranfriendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color members of the LGBTQ community individuals with disabilities women and veterans to apply. If you have a disability that requires accommodation during the selection process pleaseemail.
Required Experience:
IC
Employment Type
Full-Time
