Technology Support III
Technology Support III
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Infrastructure Platforms you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.
Job responsibilities
- Provides endtoend application or infrastructure service delivery to enable successful business operations of the firm
- Supports the daytoday maintenance of the firms systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure
- Designs and manages personal improvement plan to set and meet team and individual performance goals
- Participates in postincident reviews and problem management activities with a commitment to continual learning and process improvement
- Proactively contributes to improvement activities during incident downtime
Required qualifications capabilities and skills
- 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a largescale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Ability to prioritize workload to meet deadlines on regulatory report submissions
- General understanding of Financial Services and key drivers of business performance
- Background in Risk Controls
- Understanding of the incident management process
Preferred qualifications capabilities and skills
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud
Employment Type
Full-Time
