Solutions Engineer AI Product
Solutions Engineer AI Product
Posted on :
15-03-2025
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1 Vacancy
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Job Description
Valence has built the firsttomarket AI native coaching platform for enterprise offering personalized expert and humanlike guidance & support to any leader or employee. At Valence were not just talking about the future of work were actively shaping it.
From your first interaction with us youll notice were different. By working here you wont just implement solutions for our clients; youll be helping to architect the future of leadership in the age of generative AI. And well be honest this is not for everyone. But for those with an insatiable desire to work fast on complex unsolved challenges with some of the best talent in tech this could be the careerdefining opportunity youve been waiting for.
The Role
This founding role will own and revolutionize how we deliver our AI coaching platform across the enterprise. Youll be the strategic architect of how Nadia our AI coach adapts to each organizations unique needs from customizing landing pages and coaching flows to finetuning response patterns and implementing specialized features. Working at the intersection of technical implementation and client strategy youll ensure every user has a truly personalized experience that feels native to their company culture whether thats at the organizational divisional or regional level.
This is a role for someone who can both execute and innovate. Youll be responsible for developing our customization playbook from the ground up working directly with our Customer Success team to conduct technical discovery sessions gather requirements (from leadership frameworks to performance processes) and implement solutions through sophisticated prompt engineering and variable configuration. More than just taking requests youll be our expert voice in guiding clients toward optimal solutions that scale building the foundation for how enterprisegrade AI coaching evolves.
About Valence
Were a Series A B2B SaaS company backed by Insight Partners thats pioneering the first generative AI leadership coach for large enterprises. Our mission is to transform how the worlds biggest companies approach learning and development helping teams work better together. Weve been featured in Harvard Business Review and our client list reads like a Whos Who of global business including CocaCola Nestl General Mills ServiceNow AstraZeneca Prudential Citi CVS and Bristol Myers Squibb.
What Youll Do
- Own the endtoend customization strategy and implementation process for all enterprise clients
- Design and implement scalable solutions for clientspecific customizations across prompts variables landing pages and specialized coaching flows
- Partner with Engineering and Customer Success to develop a systematic approach to customization that balances client needs with platform scalability
- Lead technical discovery and implementation meetings with clients pushing back when needed and guiding them toward optimal solutions
- Develop and maintain the playbook for new client launches including standardized processes for gathering requirements implementing customizations and testing
- Create reusable templates and components that accelerate deployment while maintaining quality
- Work crossfunctionally to ensure customizations drive both buyer satisfaction and user engagement
- Identify patterns across client needs to inform product development and platform capabilities
What Were Looking For
- 4 years of experience in consulting and/or similar clientfacing technical roles.
- Outstanding communication skills including active listening and ability to build trust with enterprise stakeholders to manage requests.
- Demonstrated ability to translate complex client requirements into relevant learning solutions leveraging Valences tools.
- Strong analytical and problemsolving skills with attention to detail
- Experience working with APIs preferably with exposure to LLMs or AI systems
- Track record of developing scalable processes and documentation
- Passion for AI/ML and its application in enterprise settings
- Startup experience preferred; proven comfort with ambiguity and high velocity is a must.
What Youll Get
- Ownership of projects and strategic priorities regardless of seniority
- Strong ties to the executive team a culture of transparency and engagement with strategic decisions
- Options from day one which means you will be on the ownership track right away
- Competitive salary and equity packages
- Comprehensive health coverage (medical dental and vision) from day 1
- Provision of anything you need to be successful learning tools hardware office equipment software access to a WeWork etc.
- 401k optionality for US based employees
- Generous PTO companywide R&R shutdowns and paid leave for parents
- A WFH stipend phone stipend and support to work in a WeWork or other space as preferred
Location and Work Environment
This role is 3 days a week (Tues Thursday) minimum in office in Union Square at 33 Irving Place. Candidates must be comfortable working with colleagues in different time zones (UK) and have valid travel documents without work authorization restrictions in the US.
Diversity and Inclusion
We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions please reach out to Allison Langille Head of People at .
Employment Type
Full-Time
Key Skills
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