General Manager Lead of Operations
General Manager Lead of Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
General Manager:
Job Purpose:To manage a hotels operation and maintain established cost and quality standards in order to ensure superior service and maximize profits.
Job Responsibilities:
- Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget.
- Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.
- Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
- Implement and maintain local and national sales/marketing programs.
- Establish and maintain a proactive human resource function to ensure employee motivation training and development wage/benefit administration and compliance with established labor regulations.
- Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.
- Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
- Implement/maintain twoway communication systems that cross departmental lines to reach all employees.
- Develop new programs which result in an increased level of guest satisfaction and operational excellence.
- Manage in compliance with established company policies and procedures and local state and federal laws and regulations.
- Reward employees who meet or exceed guest expectations.
- Other duties as assigned.
Job Skills:
- Computer skills to include word processing spreadsheet and familiarity with brand specific property Management System(s).
- Ability to exercise excellent communication presentation organization time management and listening skills.
- Ability to use analytical skills for measuring business potential and value to the hotel.
- Ability to successfully interact with all levels of customers and hotel management.
Job Qualifications:
Experience
Minimum 2 years experience as an AGM. 3 years hotel operations experience in a supervisory capacity. 2 years experience in direct sales or retail trade; OR an equivalent combination of education and experience.
Licenses/Certifications
Possess a valid drivers license and be able to drive to customer appointments.
Required Experience:
Director
Employment Type
Full-Time
