Lead Product Designer
Lead Product Designer
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Job Description
Replicant was founded on the belief that machines are ready to have useful complex conversations that will transform the way they interact with the world starting with customer service.
As the leader in Contact Center Automation Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicants AI platform allows consumers to engage in natural conversations across voice messaging and other digital channels to resolve their customer support issues without the wait 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service again.
If youre excited by AI ChatGPT LLMs and want to make an impact with other great technologists and strong gotomarket leaders then look no further. Weve grown our team by 3x increased revenue by 4x and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers run millions of AI calls per month in production and are increasing our footprint globally.
What Youll Do
Partner closely with product managers and engineers on continuous discovery delivery and iteration of our products to create the most intuitive and elegant solutions possible
Interface with crossfunctional stakeholders and leadership to shape Replicants strategic longterm design direction while also defining the shortterm tactics of a variety of Replicants visual and voice products. Not just How it looks but What should we build
Own the endtoend design process with input from the crossfunctional team
Roll up your sleeves and create highfidelity mockups and prototypes
Conduct user research and testing to continually validate and refine design solutions
Regularly present and communicate your design solutions to the wider crossfunctional team. You know how to present your designs effectively and persuasively while maintaining a growth mindset and being open to iterating based on feedback
Collaborate with and help mentor other designers by providing and receiving feedback on design solutions to ensure we build the highest quality product
Create and update design documentation for the engineering team
Contribute to the Replicant design system and component library along with other designers
What Youll Bring
5 years of professional design experience working crossfunctionally with product and engineering
A strong understanding of and ability to advocate for humancentered design principles
Proficiency with Figma for creating highfidelity mockups and prototypes.
Strong UX and visual design skills with a keen eye for good design
High attention to detail with the ability to create pixelperfect designs
Experience bringing structure to ambiguous problems developing strategy and adapting to change
Excellent communication skills with an ability to collaborate and influence crossfunctional stakeholders
An appetite to constantly improve your skills quality of work and collaborate with a fun team along the way
Nice To Haves
Experience working on enterprise SaaS products or complex systems
Passion for designing AIdriven systems
An understanding of conversation or voice design
For all fulltime employees we offer:
Remote working environment that respects time zone differences
Highly competitive salaries equity and for US Employees a 401(k) plan
Top of the line healthcare (medical vision and dental)
Health and Wellness Perk
Equipment Stipend
Flexible vacation policy
Amazing team trips & offsites where you can find our CEO baking bread for the team
Replicants are eligible for a 5week sabbatical after being at the company for 4.5 years
Our Values
Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.
Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful and like a Blade Runner use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.
Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.
Sjlvdistans (SelfDistance): Sjlvdistans is Swedish for selfdistance. Its the ability to critically reflect on oneself and ones relations from an external perspective. With this in mind we act with objectivity and always remember that we are not our work. Theres no perfect science to growing a team or business but we trust everyone at Replicant to point out our blind spots and humbly admit their own.
Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive diverse and equitable workplace that is built on trust support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression race ethnicity disability sexual orientation colour religion creed gender national origin age marital status pregnancy sex citizenship education languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation please speak to your talent acquisition partner or email us atand well work to meet your needs.
Employment Type
Full-Time
