Guest Service Agent ChineseRussian Speaking
Guest Service Agent ChineseRussian Speaking
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Job Description
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Avani Hotels employees always find new ways to look after the business their guests and their colleagues. Within this the key responsibilities for this position are:
To anticipate and exceed our guest needs and handle all guest inquiries to fulfil every need of the holiday experience.
Make sure to anticipate and fulfil the needs of every shift and prepare all the necessary paper works and stationaries.
Liaise with sister properties and other domestic arrival destinations to coordinate and find information about the guest to anticipate their needs.
Go though the arrivals and departure report from Opera PMS and prepare for the arrivals and prepare the departure letters for the guest who are schedule to leave next day.
Daily bucket check and sortout the billing errors which we may have against the guest package and other enclosures.
Update daily guest preferences and all the glitches as it is being communicated from any concerned department.
Coordinate and cooperate with all the operational departments and support for daily operational needs.
Keep the workplace clean and tidy at all the time and uphold the best grooming standard to represent the true reflection of Avani fares.
Train and buddyup with your new team members as the supervisors assign you during your daily shifts.
To be available for the arrivals and departure welcome and farewell team during the shift.
To check and setup the Villa according to the guest preferences and make sure to communicate with concerned departments.
To help our guests in checkin and checkout where they may need the service invilla or at the reception lobby.
After every checkin make sure to share the guest dietary requirements and preferences are being communicated with the concerned operational teams.
During the desk shift all the telephone callas and inroom dining food orders to be handled with utmost profession.
Qualifications :
Chinese Speaker
Russian Speaker
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
