Technical Support Engineer
Technical Support Engineer
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$ 60000 - 80000
1 Vacancy
Job Description
About Us
Vast.ais cloud powers AI projects and businesses all over the world. We are democratizing and decentralizing AI computingreshaping our future for the benefit of humanity.
We value curiosity ownership and continuous learning. Youll have the opportunity to dive into stateoftheart AI systems while collaborating with a globally distributed team. We encourage and support growth into specialized or leadership tracks as our startup continues to scale.
About the Role
Were looking for a Support Engineer to provide critical assistance to our clients and hosts. This is a full time salaried remote position that requires daily coverage including shorter weekend shifts to ensure our customers receive timely and effective support. About half of your time will be spent doing customer or host support with the rest spent as part of an agile team that improves the Vast.ai cloud. The support that you provide will often be highly technical in nature and will require SysOps expertise.
- FullTime
- Core Hours MondayFriday 8 AM 4 PM EST 3 hour/day weekend shifts
- Fully Remote (virtual office)
Vast.ai users or hosts strongly preferred.
Key Responsibilities
- Provide technical support to customers and hosts via email chat and phone
- Work within an agile team to improve the product and support
- Troubleshoot and resolve issues related to our GPU rental platform
- Maintain and update support documentation
You Are
- A selfstarter comfortable working in a fastpaced dynamic environment
- Adaptable and willing to work flexible hours including weekends
- Detailoriented with strong organizational skills
- Passionate about AI and its potential to transform industries
To be successful as a Support Engineer you should have a strong understanding of Linux Docker running GPU workloads and system administration. Much of our support involves troubleshooting GPUrelated issues Docker containers performance tuning and assisting with AI frameworks such as TensorFlow or PyTorch.
Qualifications
- Strong technical background with experience in cloud computing GPU technologies or related fields
- Excellent problemsolving and communication skills
- Ability to work independently in a remote environment
- Fluency in English
- Experience with Linux operating systems
- Familiarity with AI Vast.ai and machine learning concepts
- Customeroriented mindset with a passion for delivering exceptional service
Annual Salary Range
$60000 $80000 equity
Benefits
- Health dental vision and life insurance coverage
- Matching 401K
- Vacation and sick leave
- Opportunity to grow into other technical or management roles
- Fast growing ambitious startup environment
Employment Type
Full Time
