Patient Service Coordinator
Patient Service Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
Facilitates patient appointments in an ambulatory clinical setting with professionalism and efficiency. Answers calls processes requests and ensures accurate appointment scheduling and messaging. Provides excellent customer service and telephone etiquette. Escalates complex issues to a supervisor when needed.
Education & Experience:- Required: High school diploma or GED 1 year of office or clerical experience in customer service
- Preferred: Medical terminology knowledge bilingual in Spanish
- Other: Experience handling high call volumes and electronic messaging
- Must pass a departmental data entry test
- Appointment Scheduling: Uses computer systems to schedule update or cancel appointments following established guidelines.
- Patient Registration: Ensures accuracy in registration data billing and insurance authorizations.
- Call Handling: Answers calls promptly screens requests and documents messages accurately to maintain care coordination.
- Patient Care Coordination: Assists with necessary documentation insurance forms and authorization requirements.
- Customer Service & ProblemSolving: Identifies issues suggests improvements and maintains professional relationships with patients and staff.
- Liaison Role: Acts as a courteous connection between patients medical staff and external agencies.
- Other Duties: Supports department workflow and completes assigned tasks as needed.
- Strong communication skills (oral & written)
- Ability to multitask and stay calm under pressure
- Problemsolving skills in stressful situations
- Professional and serviceoriented attitude
- Medical office setting
- Frequent sitting talking hearing and computer use
- Some standing walking and reaching
- Ability to lift up to 20 lbs
Required Experience:
IC
Employment Type
Full-Time
