Inside Account Manager

As an Inside Account Manager you will be responsible for interacting with customers primarily in person over the phone and by email. You will provide excellent customer service to generate and close sales and meet or exceed sales and gross profit targets to increase profit sharing while building long lasting loyal customer relationships.

Additional duties will include:

• Process sales orders and turn quotations into orders through customer interactions.
• Maintain relationships with established key accounts and ensure that their requests are being met
• Use interpersonal skills to strengthen relationships with existing customers and increase market share
• Act as a project manager (as needed) for larger projects which includes keeping detailed records of lead times and communicating lead time updates to the customer in a timely fashion
• Prospect and develop new customers using outbound calling campaigns
• Meet or exceed the Profit Centres gross profit and sales targets
• Assist the warehouse and operations teams with picking and packing customer orders
• Investigate and resolve customer issues such as pricing deductions and product returns/warranties
• Follow up with customers on quotes and outstanding orders
• Support the Outside Sales and Operations Teams with customer orders and issues
• Be an integral part of the team supporting all activities that occur at the Profit Centre
• Be Health Safety and Wellness focused. Our motto is No One Gets Hurt at EMCO.
• Ability to lift up to 50 pounds and wear proper PPE at all times.
• Perform other tasks as requested by the Profit Centre Manager

Qualifications :

• College and/or University degree
• A minimum of 1 year of experience in customer service or inside sales and/or HVAC contractor experience preferred
• Proficient in the use of Microsoft Office software
• Outstanding customer service and telephone skills
• Ability to prospect new customers and increase sales with existing accounts
• Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
• Strong written and verbal communication skills to build and maintain strong working relationships with customers vendors and teammates
• Ability to identify customer requirements and provide profitable solutions and close the sale
• Able to learn and operate the applicable software system used to process orders
• Intermediate math skills

Preferred Skills:

• Previous experience with or knowledge of HVAC plumbing and building products sold at the Profit Centre

Additional Information :

Salary Range: $(plus profit sharing and comprehensive benefits package).

EMCO is an equal opportunity employer and is committed to maintaining a discrimination harassment and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity equity and inclusion in our workplaces. All employment decisions are based on business needs job requirements and individual qualifications without regard to race colour creed place of origin sex sexual orientation gender gender identity gender expression religion family or parental status or any other characteristic protected by the law. We welcome applications from all minority group members women Aboriginal persons persons with disabilities members of sexual minority groups neurodiversity and others who may contribute to the further diversification of ideas.

Remote Work :

No

Employment Type :

Fulltime