Product Manager- Insights
Product Manager- Insights
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Job Description
Are you driven by innovation and looking to thrive in a fastpaced growing environment Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience where every interaction becomes an opportunity and every insight drives meaningful change.
Introducing Calabrio The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers we empower businesses to elevate every interaction to new heights. Our cuttingedge cloud platform coupled with AIdriven analytics tools unlocks business insights using conversational intelligence.
We are in search of a dynamic product manager with experience in Business Intelligence tools. As a Product Manager you will play a pivotal role in shaping the future of Calabrios Business Intelligence solutions. You will be responsible for defining the product vision managing the product backlog and collaborating with crossfunctional teams to deliver innovative BI solutions that drive business value. The ideal candidate has proven expertise in AIpowered conversational intelligence solutions and a deep understanding of the CX technology and competitive landscape. Proven familiarity with AI concepts data reporting and analytics is crucial.
What youll be doing (Key Responsibilities)
- Define product vision and strategy for Calabrios Business Insights offering. Accelerate transformation with AI.
- Backlog and roadmap management to drive high velocity releases with high quality
- Lead competitive analysis and be the subject leader for intelligence of the competitive offerings and marketspace.
- Collaborate with crossfunctional teams including engineering UI/UX and gotomarket (GTM) to translate product strategy into detailed requirements prioritizing features and functionalities.
- Work with customers and partners leveraging their feedback to refine products and influence positive outcomes.
- Be adept at translating high level strategic vision into detailed .
Success Criteria:
- Strong background in Business Intelligence with strong understanding of Cloud Data Architecture data visualization business dashboards and BI tools like Power BI Tableau QuickSight
- Experience in B2B Product Management
- Experience and understanding of WFM and/or Conversational Intelligence is a huge plus
- Strong analytical and problemsolving skills
- Knowledge of contact center operations and workforce optimization is preferred
- Experience with one or more of the following types of products or tools:
- WFM ACD IVR and related technologies
- Performance management and evaluation solutions
- CRM Customer Success and Support solutions
- Database and Data Warehouse solutions
- Business Intelligence platforms
- Reporting technologies
Requirements
- 3 years in Product Owner Product Manager or Business Analyst role
- Experience with Agile & Scrum techniques and methodologies
- Experience working with B2B SaaS applications
- Experience working with Business Insights or Analytics
Benefits
Youve learned about what youll be doing here are some of the benefits youll be getting when you join Calabrio:
- Global team recognized for their passion and innovation
- Innovative product culture and project exposure
- Training and development from industryleading experts
- Cutting edge benefit programs that include: 401(k) with company matching; medical dental and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more
Calabrio People are: Open Clear Ambitious Accountable Collaborative Consistent
What we value mostworkplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy focused and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs great opportunities for career development and a balanced worklife to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose youll feel motivated and genuinely excited to come to work!
Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs job requirements and individual qualifications without regard to race color religion sex sexual orientation gender identity national origin veteran or disability status parental status or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.
We recognize diversity comes in many forms to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act as amended or applicable state law who are unable to comply with Calabrios application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing An applicant requesting accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicants requested accommodation with those individuals who have a specific need to know such information.
Ready for Exponential Career Opportunities Apply now
Required Experience:
IC
Employment Type
Full-Time
