Systems Support Specialist II

Systems Support Specialist II

Nashville Region

***Employer will not sponsor work visas for this position now or in the future and is not interested in corp.tocorp. business arrangements at this time.***

Select Medical is one of the largest operators of critical illness recovery hospitals rehabilitation hospitals and outpatient rehabilitation centers in the United States. Select Medical and its parent company Select Medical Holdings Corporation (NYSE: SEM) are based in Mechanicsburg Pennsylvania and honored to be recognized as one of Americas BestInState (Pennsylvania) Employers 2020 by Forbes.

We are seeking highly motivated individuals passionate about exceptional customer service to work within an innovative fastpaced work environment where an ambitious spirit is encouraged.

1. Do you pride yourself on delivering superior quality in all that you do
2. Are you resultsoriented and a great teammate
3. Doyou take pride in finding resourceful ways of overcoming obstacles

If the answer is yes to all of these questions we want to talk to you!

Select Medical is looking for a proactive resultsoriented Systems Support Specialist II. This position is responsible for providing companywide technical services in the installation configuration operation maintenance troubleshooting and diagnosis of networked endpoints peripheral equipment and software. The Systems Support Specialist II will be responsible for providing telecom desktop and mobile device support as well as application network and telecommunication infrastructure support. This position is responsible for following up with users on all outstanding problems logged through the Help Desk and serves as a resource for the Systems Support oncall rotation. The Systems Support Specialist II reports to the Manager Systems Support

This is an excellent opportunity for an experienced Systems Support Specialist to join our IS team and provide endpoint device application and basic network infrastructure support for our critical illness recovery hospitals in the greater Nashville Tennesseeregion which includes:

• Select Specialty Hospital Nashville Nashville TN 37203
• Select Specialty Hospital Nashville West Nashville TN 37205
• Select Specialty Hospital Memphis Memphis TN 38104
• Select Specialty Hospital West Tennessee Jackson TN 38301

Responsibilities

• Respond to help desk referred trouble tickets; provide for or assist in providing end user support for network software operating system hardware and peripheral equipment and troubleshoot as necessary. Ensure that all IS problems are resolved in a timely and efficient manner.
• Escalate all out of scope issues to proper IS departments or vendors in a timely manner following company procedures. Complete any activities tasks and/or projects as assigned.
• Install troubleshoot and diagnose software/hardware issues with Windows desktops and laptops iOS tablets and smartphones printers various medical devices and networking equipment.
• Monitor and report on any security violations related to the unwarranted access to corporate data.
• Work with corporate IS teams and coordinate vendors in the planning and installation of desktop computer hardware mobile device hardware software printer repairs cabling for local area networks and other IS projects.
• Participate independently or with a team performing equipment upgrades or decommissioning and recycling of obsolete devices.
• Maintain records and documentation related to network infrastructure data cabling and location of equipment and software revisions.

Required Qualifications

• BS or BA degree in Information Technology Computer Science or equivalent work experience

• In Lieu of undergraduate degree the ratio is 1:1 meaning one year of College equals one year of work experience.

• 5 years of experience in Information Systems.
• 3 years of hands on enduser support for endpoint devices operating systems and network infrastructure devices.
• Occasional regional travel may be required and availability beyond standard business hours to address mission critical issues that may affect patient care.

Preferred Qualifications

• Desktop and laptop hardware iPad and peripheral support experience (HP & Ricoh printers Fujitsu scanners etc..
• Telephony VoIP and clinical device support a plus (i.e. telemetry glucometers RX dispensing hardware nurse call etc..
• 7 years of experience in Information Systems.
• Knowledge of Microsoft productivity application suites.
• Healthcare and clinical experience preferred.
• Health application support including Epic and MEDHOST.
• Excellent analytical problemsolving and customer service skills.
• Excellent verbal and writing skills.
• Excellent time management and organizational skills work independently and have a sense of urgency prioritizing resolution of issues that affect business workflow.

Select Medical and its parent company Select Medical Holdings Corporation (NYSE: SEM) are based in Mechanicsburg Pennsylvania and honored to be recognized as one of Americas BestInState (Pennsylvania) Employers 2020 by Forbes.

For more information visit selectmedical or https://youtube/SelectMedicalTV. Select Medical strives to provide our employees with a solid worklife balance as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• An extensive and thorough paid orientation program.
• Paid Time Off (PTO) and Extended Illness Days (EID).
• Health Dental and Vision Insurance; Life insurance; Prescription coverage.
• A 401(k) retirement plan with a company match.

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment and employees are treated during employment without regard to race color religion national origin citizenship age sex sexual orientation gender identity marital status ancestry physical or mental disability veteran status or any other characteristic protected under applicable law.