System support engg-TW
System support engg-TW
Posted on :
19-05-2025
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1 Vacancy
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Job Description
Systems Support Engineer Consultant Description Summary of the role Consultant System Support Engineer will play a vital role in supporting the daytoday operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and youll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients You ll spend time on the following: You will have experience on incident management process and tools You will gain understanding of complex application systems and find your way through them to debug a business impacting issue You will follow standards and best practices to bring operational efficiencies stability and availability of the system You will use continuous delivery practices to evolve support and deliver highquality software as well as value to end customers as early as possible while working in collaborative valuedriven teams to build innovative customer experiences for our clients You will leverage your knowledge regarding the different Logging techniques (various levels) and use them for alerting monitoring and to identify root cause of incidents You will derive meaningful reports/ KPIs and set up alerting and monitoring mechanisms for quicker identification of incidents and response Apply the latest technology thinking from our Technology Radar to solve client problems You re willing to be part of a need based 24x7 availability team on rotation and you should be able to handle multiple engagements Job qualifications Technical skills You have experience working on any one of the programming languages like Java .Net understanding of any of the cloud platforms like AWS Azure or GCP and any of the scripting languages like Python Powershell. You have understanding on the usage of the debugging tools and how to troubleshoot issues with the code. You have experience working with one of the Relational Databases or non relational databases. You have experience working with any of the CI/CD tools like Jenkins/Azure Pipelines You have an exposure to any of the application monitoring tools like DataDog Prometheus or Grafana. Comfortability with Agile methods such Scrum and/or Kanban You have the ability to ensure that the deliverables namely bug fixes enhancements to the existing codebase are of high quality and well tested. Professional skills Good communication and articulation skills Presence in the external tech community: you willingly share your expertise with others via speaking engagements contributions to open source blogs and more Youre resilient in ambiguous situations and can approach challenges from multiple.
grafana,ci/cd tools,system support,prometheus,azure,,datadog,scrum,gcp,relational databases,jenkins,application monitoring tools,javascript,python,kanban,aws,non-relational databases,agile methodologies,azure pipelines,.net,java,powershell
Employment Type
Full Time
Key Skills
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