Senior Account Manager
Senior Account Manager
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Job Description
*** This is where your organization can create a consistent intro to all of your jobs creating consistency in voice and messaging across all job posts
*** Cest ici que votre organisation peut crer une introduction cohrente tous vos emplois en crant une cohrence dans la voix et la messagerie dans tous les postes.
About the position
We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role on the right team at the right time. Thats where Greenhouse comes in from recruiting to onboarding we make software to help every company be great at hiring.
Greenhouse is looking for a Senior Account Manager Enterprise to join our team in the Barcelona office!
As customerfacing product experts our Customer Support Specialists lead our efforts to showcase Greenhouse as not just a set of useful recruiting features but as a platform for organizational change. Youll be a part of a team that has a high bar for customer happiness and strives to help our customers transform the way they hire.
Often cited by our users as the best thing about Greenhouse Senior Account Executives work with our Customer Success Product and Engineering teams to provide a level of support that best helps our stakeholders. This unique opportunity puts you in the best position to have insight into the product roadmap manage expectations for future releases and elevate our customers experience with Greenhouse.
Who will love this job:
- Anadvocate you thrive on engaging with our customers working hard to help them succeed
- Aproblem solver you creatively find solutions and discover workarounds using the resources available
- Awordsmith you communicate clearly concisely and with a friendly tone
- Ahelper you are friendly and patient crafting a positive experience for our customers with each interaction
- Anefficient worker you juggle priorities without breaking a sweat maintaining an excellent level of organization
- Agreat teammate you contribute ideas to elevate your greater team and help them succeed
What youll do:
- Serve as first point of contact for all support communications primarily via email and online chat to answer questions provide assistance troubleshoot issues and route product feedback appropriately
- Diagnose and resolve customer issues with products in the Greenhouse Suite escalating as needed to ensure timely followup and satisfactory resolution
- Expand your knowledge of our products and technical skills via through both training and practical experience
- Provide recommendations for continuous product and process improvement
You should have:
- Customerfacing work experience
- Excellent problem solving and analytical skills
- Proven perseverance when resolving customer requests
- A passion for learning and sharing knowledge with others
- Excellent written and verbal communication skills
- Prior experience resolving technical issues using chat and email a plus
- Your own unique talents! If you dont meet 100 of the qualifications outlined above tell us why youd be a great fit for this role in your cover letter!
Who we are:
At Greenhouse we celebrate having a diverse group of hardworking employees and it hasnt gone unnoticed. In 2019 we were ranked #4 in Fortunes Best Workplaces in New York and #5 in their Best Company Culture. Weve also been recognized as a Best Company for Diversity by Comparably and have been named to Inc. Magazines Best Workplaces list. We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employees journey. From day one of our interview process to executive Ask Me Anything sessions we consistently cultivate an inclusive environment.
We offer a full slate of benefits from competitive salaries stock options medical dental and vision coverage flexible vacation commuter benefits a 401(k) plan and a paid parental leave program.
Our success in making companies great at hiring depends on our ability to create a diverse equitable and inclusive environment. To that end were committed to attracting developing retaining and promoting a diverse workforce and infusing DE&I throughout all of our internal practices. By ensuring that every Greenie is able to bring a diversity of talents to our work were increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse where were building a team to face the worlds increasingly complex and diverse hiring needs.
Applicants must be currently authorized to work in the United States on a fulltime basis.
If you are based in California we encourage you to read this important information for California residents linkedhere.
*** Similar to the introduction that can precede all job descriptions an outro can also be formatted for consistency on all posts
*** Semblable lintroduction qui peut prcder toutes les descriptions de poste une outro peut galement tre formate pour la cohrence sur tous les messages
Required Experience:
Manager
Employment Type
Full Time
