Supply Chain IT Systems Support Specialist - Maidenhead
Supply Chain IT Systems Support Specialist - Maidenhead
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Salary Not Disclosed
1 Vacancy
Job Description
JOB GOAL
The OITS Specialist ensures that all application(s) related issues are promptly resolved and prevented in order to maintain the highest degree service level at all times. The goal is to achieve zero touch order to cash process.
Responsibilities / Key activities
- Developing maintaining and optimizing EDI maps Validating and ensuring the accuracy of EDI data and troubleshooting/resolving EDIrelated issues
- Ensure all customer Idocs are properly received incidents and problems logged /investigated and reprocessed (Daily)
- Onboarding customers onto EDI and understanding their needs and requirements
- Manage and implement new interfaces /changes
- Initiate and lead the implementation of any system upgrade/changes affecting the OTC process in the countries existing information systems.
- Monitor the zerotouch of the OTC processes and actively take corrective actions through DTM or other.
- Develop procedures and standards for local external and local service parties
- Raising and investigation of customer credits and ensuring month end processes are complete (work cross functionally on reducing credits)
- Audit control and compliance (Monthly and annually)
- Support the business in testing and implementation (Log and Test Incidents liaise with Accenture Local IT & 3rd party providers)
- Monitor Release calendar and local coordination of system upgrades
- Managing and performing a number of other supportive tasks assigned to OITS on a daily basis.
- KPI Management (Perfect order ratio EDI errors invoices)
- Participate as Subject Matter Expert on local or global projects (Including weekly/monthly calls)
- Holiday and sickness cover for critical scale account
Qualifications :
Qualifications Working at JDE Peets is handson giving you an opportunity to leave your mark. We are a fastpaced company on a mission. Our focus demands highenergy people who think fast and act quickly. If you have the courage and confidence to venture into new cultures & territories and youre brimming with an entrepreneurial spirit and a drive to succeed youll fit right in at JDE Peets.
Critical Experience;
- Minimum of 3 years experience in an Application support or Key User role
- Knowledge of SAP and Application Integration
- Participation in an International ERP (SAP) Project
- Eligibility to live and work in the UK without company sponsorship
General Competencies;
- Good understanding of the SAP application (Mandatory) and Integration with other applications through the use of Middleware (XIVANetc.
- Experience working with ERP systems and their process integration
- Good overall knowledge and experience of the SC/OtC business processes.
- Excellent understanding of EDI systems.
- Capable in problem solving and root cause analysis. Continuous Improvement mindset.
- Data analytics and reporting skills (Analytical)
- Strong written and verbal communication
- Excellent MS Office skills specifically Excel
- Ability to Lead and embrace change in the organization
- Experience with system configuration and/or development is prerequisite
Leadership Capabilities;
- Create clarity & discipline
- Drives a growth mindset
- Build winning partnerships
- Inspire a culture of pride & performance
- Develop self & others
Additional Information :
Your application at JDE Peets
If you are interested in this career opportunity at JDE Peets apply and join us. After receiving your application we will do our utmost to give you quick feedback. Part of the recruitment procedure at JDE Peets would be an online assessment followed by interviews. A preemployment check can be part of the recruitment process.
Our DE&I Statement
At JDE Peets we aim to create a better future where we authentically serve reflect and embrace everyone. We believe in fostering a more diverse equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race ethnicity sex gender identity sexual orientation religion nationality age disability or any other trait protected by law.
Throughout the entire employee lifecycle we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.
The future of work is hybrid with both office and home playing an important role. At JDE Peets we value meeting colleagues in the office to unleash the possibilities of coffee and tea together and we enjoy our focus time when working from home. Join us and you will experience both. Because its amazing what happens over a cup of coffee.
#unleashyourpossibility #acupofamazing #LIHybrid
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
