Professional Services Engineer
Professional Services Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
- Provide customer technical support through phone email or in person communication and thoroughly track these interactions through the JIRA ticketing system
- Assist customers in optimizing system performance to deliver the best overall experience possible
- Coordinate escalation with internal engineering teams when necessary
- Complete customer system installations onsite at customer locations to include physical installation software configuration and validation testing
- Troubleshoot technical issues involving radio frequency IP networking and/or Linux command line
- Deliver training courses to customers and partners
- Maintain in depth knowledge of current technology and customer use cases
- Support customer technical demonstrations
- This role requires up to 50 travel 25 is typical.
Qualifications:
- BS degree in relevant technical discipline and 3 years of related experience or equivalent combination of education and practical experience
- Comfortable operating in a Linux environment with solid fundamental understanding of networking systems and software
- Experience with networked devices telecommunications radio frequency electronic warfare or machine learning/ artificial intelligence systems
- Excellent customer facing soft skills and ability to deliver in highpressure technical environments
- You keep yourself up to date with the latest technologies tools and methods to be effective in your role
- Previous experience working in the Defence industry is highly favourable. Relevant experience working in industries such as medical aerospace or IT are also favourable
Required Experience:
Unclear Seniority
Employment Type
Full-Time
