Customer Service Representative - Portuguese Speaking
Customer Service Representative - Portuguese Speaking
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Job Description
Customer Service Representative Portuguese Speaking
Passionate about Customer Service Join our Portuguese speaking team and make a difference in the world of online casinos!
What you will do:
As a Portuguese speaking customer service representative youll be the friendly face of our online casino responsible for building and maintaining relationships with our amazing players. Your main goal is to provide exceptional service and personalised attention ensuring that our customers feel valued and well taken care of. Youll be the goto person for addressing their needs resolving any issues they may encounter and ensuring their overall satisfaction. Whether its answering their questions or assisting them with any challenges youll be there every step of the way to ensure a smooth and enjoyable experience. And get this youll be doing it all through chat!
Your Squad:
Our team is all about good vibes and working together like a tightknit crew. We create a warm and inclusive environment where everyone feels welcome so dont worry if you dont have specific industry experience were looking for friendly outgoing folks who know how to give exceptional customer service. So if youve excelled in customerfacing roles we want you on our team! Were big on collaboration celebrating wins and helping each other grow.
Work Schedule: Please note this role will be based in our office in Melbourne. The online casino world never sleeps and thats why weve crafted a rotating roster that allows us to deliver topnotch service to our global players across multiple timezones. We do understand how important worklife balance is though so we provide you with your roster 4 weeks in advance to give you plenty of time to plan your life outside of work. No more wondering when your days off will be weve got you covered for the month! An example of the roster is below:
Morning : 7am 3pm (Office Based)
Afternoon: 3pm 11pm (Office Based)
Overnight: 11pm 7am (Home Based)
*Please note roster is subject to change from time to time and you may be required to work public holidays*
Who are we
At Easygo we proudly stand as the exclusive service provider to a powerhouse of brands within the iGaming industry including Stake Kick and Twist Gaming.
Stake is the worlds largest crypto casino and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick the vibrant live streaming platform which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio Twist Gaming which takes creativity to new heights by crafting cuttingedge and captivating games.
Our commitment to placing our clients and their communities entertainment at the forefront of everything we do has solidified us as the ultimate online service provider for entertainment companies.
Headquartered in the beautiful city of Melbourne our growth has been remarkable. From humble beginnings to a thriving workforce of 270 weve expanded not only in numbers but in ambition. There really is something for everyone here whether you work in Tech Marketing Operations Mathematics or Design we are sure to have something for everyone.
Click play on your career today!
Main Duties and Responsibilities:
- Respond to customer inquiries and requests in a timely and professional manner via chat
- Resolve customer issues and complaints offering solutions and following up to ensure satisfaction
- Respond to customer inquiries in both English and Portuguese with fluency in both languages
- Keep uptodate with product information and company policies to accurately assist customers
- Maintain customer data and communicate effectively with internal teams as needed
- Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements
- Work a shift pattern which is 24/7 across 365 days
It would be a bonus if you also had (Desirable skills):
- Sports & Gambling knowledge advantageous
- Cryptocurrency knowledge would be advantageous
- Proficient with Google Suite (Drive Spreadsheets Docs) Slack Airtable & Intercom
- Australian work rights are preferred.
Some of the perks of working for us:
- EAP access for you and your family
- Access to over 9000 courses across our Learning and Development Platform
- Paid volunteer day
- Two fulltime baristas who will make your daily coffee tea or fresh juice!
- Daily catered breakfast
- Massage Wednesdays we get professionals to do this!
- Team lunches and happy hour in the office from 4pm on Fridays
- Fun office environment with pool tables table tennis and all your favourite gaming consoles
- Help yourself drinks fridges and snack shelves
We are a 2024 Circle Back Initiative Employer we commit to respond to every applicant
We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyones perspectives and experience we never discriminate on the basis of race religion national origin gender identity or expression sexual orientation age or marital veteran or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field where merit and accomplishment are the only criteria for success.
Required Experience:
Unclear Seniority
Employment Type
Full Time
