Customer Service Agent (Automotive), Portuguese / Português

Are you passionate about technology and cars If so Bosch Service Solutions is the place for you. Here you will have the opportunity to work for a leading global motor company assisting customers who drive automobiles motorbikes or use power equipment.
You will provide assistance with questions on the product portfolio import/export procedures first-level technical support complaints and support with the use of the IoT technologies these vehicles are equipped with including apps.

In this role you will utilize your language skills in Portugus to provide outstanding customer service and support.

Key Languages

C2 or full professional level of Portugus / Portugus
Fluency in English is required training is English.

Main Responsibilities
- Manage incoming contacts such as phone calls emails and letters from customers: This involves promptly and professionally handling all incoming communication from customers ensuring that their inquiries and concerns are addressed in a timely manner. This is done in Polish and English languages.
- Provide information about products resolve client queries and explain company policies: As a customer service representative you will be responsible for providing accurate and detailed information about the companys products addressing any questions or concerns that customers may have and explaining company policies in a clear and helpful manner.
- Serve as a brand ambassador and provide outstanding service to clients: As a customer service representative you will be the face of the company representing its values and commitment to exceptional service. You will strive to provide an outstanding customer experience building rapport with clients and ensuring that their needs are met with professionalism and care.
You bring the passion and well give you the training. This role includes a company-paid training of 2-3 weeks so you can become an expert in vehicles customer support and internal procedures.
If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience we encourage you to apply and join our dynamic and inclusive team.

Additional Information

What we offer:
1. Comprehensive Training: As a member of our team youll receive extensive training equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project.
2. Development Opportunities: Unlock your potential with diverse horizontal development paths providing avenues for growth and progression within the company.
3. Contract: Contract of four months with possibility of receiving a permanent contract afterwards.
5. Opportunity for hybrid working after 6 months and work abroad within the EU for up to 15 days per year.
6. Competitive Salary: During the recruitment process well discuss compensation details.

Qualifications :

Previous customer service experience is desirable but not essential
Strong problem-solving skills and ability to handle customer queries with empathy
Positive attitude and willingness to learn
People Person - you enjoy working in a collaborative team environment
Tech savvy and analytical

Additional Information :

If youre ready to explore the latest technologies and shape the future of urban mobility with us this is the perfect role for you! Embrace the lifestyle of an adventurer and a tech enthusiast and enjoy the incredible freedom that comes with working from home. Apply now and become part of a team that is dedicated to making a difference while enjoying every ride!

Remote Work :

No

Employment Type :

Full-time