Studio Support Specialist Player Support
Studio Support Specialist Player Support
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Job Description
Craft:
Customer & Game SupportJob Description:
Your role within our Kingdom
We are looking for an experienced and motivated Studio Support Specialist to work in our Studio Support team and serve as a liaison between outsourced support agents other teams within Player Support and within King.
You will build relationships with our internal customers and through these you will work to maintain a highquality communication flow build clear procedures & documentation and contribute to the quick resolution of customers issues focusing on high customer satisfaction.
Responsibilities
In this role youd handle a wide variety of queries across all Kings games for example with player accounts games and GDPR. Youd be an important and close collaborator with our game teams acting as the bridge between the teams and our players. Youll be expected to build and maintain relationships & fluid communication with game studios and keyinternalstakeholders. Among other things youd be gathering data and make analysis to create valuable reports for our stakeholders on game issues player feedback and project updates.
Your main responsibilities will include;
Building relationships and collaborating with our game teams and different stakeholders improving their processes based on their reviews and feedback. Also understanding the impact coming from new projects regulations and/or changes.
Uni/multipoint coordination with internal and external clients to resolve escalations from 1st line support agents about Games Promotional or Payments issues of our players
Constantly revise and reassess documentation on procedures and game knowledge based on game changes and new feature releases
Issue reporting: Investigating identifying and forwarding required and precise information to further points of escalation across the business to drive resolution and optimize the player experience
Backend processing of online withdrawals/refunds and resolving issues for global and localized payment providers (ranging from Credit cards to SMS to IVR to prepaid cards)
Skills to create thrills
Relevant university degree or previous related experience in customer service and/or game production.
Knowledge of English language to a business or professional level
Selfstarter proactive & independent mindset.
Excellent communication and interpersonal skills
Passion for games and inquisitive nature
Strong logical & reasoning skills with an analytical approach and attention to detail.
Fast learner with the ability to work smoothly with technical processes related to hardware or software.
Experience with Customer and/or Stakeholder management
The ability to perform well in a demanding environment
Tasty bonus skills:
Knowledge of a second language to a business or professional level
Our Kingdom
King is a worldwide leader in crossplatform bitesized games on mobile Facebook and the web. King created Candy Crush Saga one of the most popular and highest grossing mobile apps across the globe and Facebooks #1 app. King currently has over 225 million monthly players generating over 30 billion gameplays per month across mobile Facebook and the website www.king. Across all platforms King now has more than 100 million daily players. The company offers more than 160 exclusive games in 14 languages through www.king on mobile and tablets and on Facebook.
Want to get treated like royalty If you are interested in this role apply now! Application needs to be in English.
About King
With a mission of Making the World Playful King is a leading interactive entertainment company with more than 20 years of history of delivering some of the worlds most iconic games in the mobile gaming industry including the worldfamous Candy Crush franchise as well as other mobile game hits such as Farm Heroes Saga. King games are played by more than 200 million monthly active users. King part of Microsoft (NASDAQ: MSFT) has Kingsters in Stockholm Malm London Barcelona Berlin Dublin San Francisco New York Los Angeles and Malta. More information can be found at King.comor by following us on LinkedIn @lifeatkingon Instagram or @kinggameson X.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
