Payment Operational Risk and Controls Senior Specialist
Payment Operational Risk and Controls Senior Specialist
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Job Description
Were looking for PayOps Risk & Controls Senior Specialists to join our growing team in Tallinn Estonia.
Your mission:
Your mission is to ensure that Wise handles incidents well. You will oversee the incident management process identify opportunities and drive improvement projects to ensure timely detection and resolution of incidents as well as high quality of response. You will ensure that incident root causes are addressed and identified issues are escalated. Your focus will be on risk mitigation initiatives across different Payment Operations teams and youre expected to drive projects that impact the whole organisation.
Heres how youll add value to the team:
Ensuring efficient operational response to incidents.
Maintaining incident management framework.
Working with product operational and engineering teams to identify incident root causes and find impactful solutions.
Identifying opportunities to improve incident detection and resolution and actioning those.
Driving risk awareness across Payment Operations and ensuring alignment across the whole organisation;
Cooperation with various other teams in Wise including Risk Compliance Finance;
Driving risk mitigation projects and ensuring their timely completion;
Performing monitoring routines over various topics reporting the results;
#LIAN1
Qualifications :
You have an extensive experience working on incident topic (managing incidents establishing frameworks streamlining processes tracking metrics)
Youre datadriven able to prioritise the value add measure the impact and have a proven track record of moving metrics and reaching your KPI goals.
Youre comfortable with performing regular and routine daily tasks. You have a keen eye for detail and are resilient when facing difficult tasks.
You have experience as a project manager and are able to drive larger projects.
You take responsibility for your domain and take initiative.
Youre a great communicator with excellent written and verbal English skills. Youll quickly pick up on how best to communicate effectively across different audiences and when either giving or receiving feedback.
You can explain problems clearly and include others in the team to discuss solutions. Youre able to persuade others and you arent afraid to challenge something when you need to.
You have experience in working across different teams from operational product development to external partners and youre comfortable taking responsibility in challenging situations.
Your intellectual curiosity has no limit and this is your guiding light. You have the selfawareness to understand when you dont know something and the humility to learn.
Additional Information :
- Reports to: Payment Operations Global Risk & Control Team Lead
- Based in Tallinn
- Start date: preferably April
- Salary: 3400 4000 gross monthly Stock units
- Please check out our numerous benefits here
Process
- Application review
- Preliminary call with Recruiter: 30mins
- First round Interview
- Final Interview
If youre interested in the position please send your application as soon as possible
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
