TechOps Generalist
TechOps Generalist
Posted on :
15-03-2025
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1 Vacancy
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Job Description
We are very excited to be building a small and efficient TechOps team at Octopus. We are looking for an ambitious knowledgeable and experienced TechOps Generalist to join our team to grow with the rest of the company and ensure we are doing so in a secure and safe way.
You will be a key partner in defining what TechOps is at Octopus. We will be shaping this team to provide a world class support service to our employees building our way out of problems with engineering firepower and undertaking transformational organisational change.
What is TechOps
A more modern more lean version of a traditional enterprise IT team. We cover everything from what most people would call 1st line support all the way up to highlevel strategic planning and everything in between.
We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps and every day will be a new and exciting one working on varying challenges across the company.
We have a cloudfirst approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No onprem AD here!
Roles that you might currently be in:
Desktop support analyst 1st line support 2nd line support Systems engineer DevOps Tech support Technical support Technical support analyst IT support IT desktop support Systems Administrator Network Administrator Workplace technology Solutions specialist Solutions administrator Systems manager Support manager.
What youll do
- Provide delightful daytoday technical support to all areas of the business to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems.
- Troubleshoot and fix a wide range of technical issues from laptop faults and network issues to account provisioning failures and SSO problems.
- Collaborate closely with our Security team to ensure we strike the right balance between security productivity and user experience.
- Continually find opportunities to automate our processes and improve the user experience.
- Empower our people to help themselves by designing and building selfservice solutions.
- Monitor and maintain all the tech in our offices around the world networks meeting rooms printers digital signage CCTV door access control.
- Managing supplier relationships and the procurement process for SaaS and hardware.
- Lead and manage complex technical projects with multiple stakeholders from around the business.
- Rollout of and migration to a new identity provider
- macOS and Windows MDM migration
- Rollout of a new device trust and posture compliance solution
- The replacement of insecure factors like SMS with phishingresistant factors
- Office fitouts including tech like network AV access control etc
- SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace
Examples of some TechOps projects include
What youll need
- Experience leading on a range of technical projects across various technologies and platforms
- Experience with scripting using APIs and automating mundane errorprone repetitive tasks.
- To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time.
- Experience working with multiple teams and managing multiple stakeholders.
- Experience supporting managing and deploying applications to macOS Windows iOS and Android devices.
- Experience with Identity & Access Management systems like Okta or Microsoft Entra.
- Experience administering and troubleshooting Single SignOn (SSO) technologies such as OAuth OIDC and SAML.
- An understanding of identity provisioning technologies such as SCIM.
- Experience of designing and installing office networks we use Cisco Meraki.
- A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing.
Dont think you check off all of the above We love hiring passionate people with a drive to learn so get in touch and let us know which areas you dont currently have confidence and/or experience with wed love to hear from you!
Why else youll love it here
- Wondering what the salary for this role isJust ask us! On a call with one of our recruiters its something we always cover as we genuinely want to match your experience with the correct salary. The reason why we dont advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesnt apply to Octopus whats more important to us is finding the right octofit!
- Octopus Energy Group is aunique culture. An organisation where people learn decide and build quicker. Where people work with autonomy alongside a wide range of amazing coowners on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We wonbest company to work forin 2022 on Glassdoor we were voted50 best places to work in 2022and our Group CEO Greg has recordeda podcast about our cultureand how we empower our people. Weve also been placed in thetop 10 companies for senior leadership
- Visit our UK perks hub Octopus Employee Benefits
This role can be either fully office based in any of our major offices in Brighton Manchester Leicester Coventry or London or a hybrid of a few days a week working remotely and office based. If youre looking for a completely remote role that is possible too.
Were very excited to be growing our small team. Were looking for skills and experience to help shape and define the future of not only our team but the wider business at a global scale. If youre reading this and grinning please apply! There are huge challenges to tackle and we need amazing people who are keen to get stuck in.
If this sounds like you then wed love to hear from you.
Are you ready for a career with us We want to ensure you have all the tools and environment you need to unleash your potential.Need any specific accommodationsWhether you require specific accommodations or have a unique preference let us know and well do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people like women are less likely to apply to a role unless they meet 100 of the job requirements. Whoever you are if you like one of our jobs we encourage you to apply as you might just be the candidate we hire. Across Octopus were looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities an inclusive work environment and fairness for everyone.
Employment Type
Full-Time
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