Front Desk Supervisor

Opportunity: Front Desk Supervisor

Supervise front desk operations in accordance with established guest service quality and sustainability standards.

Your Growth Path

Assistant Front Office Manager Front Office Manager Assistant General Manager

Your Focus

• Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Participate in lobby ambassador and other activities related to interacting with guests on an individual level thus creating a relationship and culture that will result in repeat stays.
• Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Perform bookkeeping activities such as balancing accounts and conducting audits.
• Make and confirm reservations.
• Promote Hersha Hospitality and brandspecific marketing programs.
• Greet guests immediately upon arrival; register and assign guests to hotel rooms.
• Provide welcome folders containing room keys certificates coupons and refreshment center keys as appropriate.
• Compute bills collect payments handle cash and make change for guests.
• Close out guest accounts at time of check out. In the event of dissatisfaction negotiate compromise which may include authorizing revenue allowances.
• Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies.
• Ensure hotel entrance reception and other public areas are properly maintained in regards to cleanliness and appearance.
• Follow sustainability guidelines and practices related to HHMs EarthView program.
• Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associates or Bachelors degree preferred.
• 1 to 3 years of related experience.

Work Environment and Context

• Work schedule varies and may include working on all shifts holidays and weekends.
• Requires standing for extended periods walking pushing lifting up to 25 pounds bending and reaching stooping kneeling or crouching.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble Own It

Enjoy the only AllSuite Holiday Inn Resort in Orlando Florida at the entrance to the WALT DISNEY WORLD Resort where Kids 11 and under eat free for breakfast and dinner! A Walt Disney World Good Neighbor Hotel The Holiday Inn Resort Orlando Suites Waterparkis located in the heart of Orlando one mile from the Walt Disney World Resort theme parks. Complimentary scheduled shuttle service is available.

The resort is minutes from the Walt Disney World Resort area Universal Orlando SeaWorld Orlando The Orange County Convention Center and the IDrive entertainment district featuring ICON360. Our location is easily accessible to shopping at both Orlando Premium Outlets and Disney Springs.

Our Orlando family resort features 777 spacious suites free highspeed Internet access microwave minifridge and 42 HDTVs. At the Holiday Inn Resort Orlando Suites Waterpark youll enjoy two pools the 4D Experience Bank Heist Laser Challenge resort entertainment and Arcade. The resorts Marketplace is the hub for shopping dining and entertainment with a gift shop food court full service restaurant and bar.

HHM Hotels is proud to be an equalopportunity employer. We do not discriminate on the basis of race color gender gender identity sexual orientation marital status pregnancy national origin ancestry age religion disability veteran status genetic information citizenship status or any other group protected by law.

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