Hotel Reception Supervisor

Job Title

Position (job title):Hotel Receptionist Supervisor

Reports to: Reception Manager

Responsible for : Reception Team Nights Team

Location: Aldwark Manor Estate Aldwark Nr. Alne York YO61 1UF

Hours of work: full time or flexible

Benefits:

Apprenticeship and other development opportunities.

Share of gratuities.

Hospitality Rewards platform.

Employee Assistance Program.

Free meal on duty.

Refer a friend bonus.

Free golf for yourself and discounted for friends and family.

Uniform provided.

Food and Beverage Discount when dining at Hotel of 20

Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 185 acres of beautiful countryside this luxury Hotel provides a complete escape for both business and leisure guests and is a popular for weddings.

Over the last few years the Hotel has undergone major renovations in the bedrooms restaurant residents lounge sports bar and all public areas with further plans to redevelop and expand throughout 2025 and 2026 increasing the number of Bedroomsand an opulent new Spa with stateoftheart facilities.

Our values: Never be ordinary in our product quality or people with the aim of being Always Aldwark in meeting our guests and team expectations.

Main duties and purpose of the role:

• Completing guest check in and check out.
• Completing tasks such as investigating billing creating cards printing reg cards cutting guest keys matching correspondence charging virtual cards and printing any pre check in information.
• Answering and directing calls.
• Assisting guests with luggage.
• Preallocating reservations.
• Completing personal emergency evacuation plans with any guests needing additional support.
• Completing arrival checks such as traces.
• Assisting the reservations department such as creating dining golf and bedroom bookings.
• Completing reservation checks.
• Completing arrival checks.
• Cash handling.
• Card balancing.
• Ensuring the Reception area is kept tidy during busy periods.
• Communicating with all departments daily.
• Answering emails.
• Checking extranets such as booking.
• Completing show arounds for potential event and sales bookings.
• Maximising guest satisfaction.
• Promoting the hotel.

Main responsibilities of the Reception Supervisor role:

• In addition to completing all tasks of a Receptionist you will be responsible for the smooth running of Reception giving additional support where needed. You will also assist the Reception Manager in additional administrative tasks.
• You will work as part of a team leading by example maximising guest satisfaction and comfort delivering a positive and timely response to guest enquiries and problem resolution.
• You will ensure the Reception team meets all deadlines set by the Reception Manager.
• You will ensure the Reception team completes check lists and all weekly tasks set by the Reception Manager.
• You will ensure the first aid and fire box is kept up to date and stocked.
• You will ensure the back office is kept tidy and always stocked.
• You will attend weekly function meetings with the Reception Manager.
• You may attend health and safety meetings in absence of the Reception Manger.
• You will take responsibility for the duties and tasks assigned to the role ensuring all work is carried out in a timely and professional manner.
• You will ensure communication is maintained between Reception and other departments.
• You will look in advance at figures events allocations and upcoming business which will assist the Reception Manager.
• You will ensure the department remains positive and strong whilst promoting the companys culture and values.
• Greet guests and visitors warmly making them feel welcome and attended to.
• Receive and redirect mail phone calls packages etc.
• Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions.
• Ensure that guest spaces and lobby areas are always clean and tidy.
• Act as a liaison between guests and any department necessary including the kitchen housekeeping etc.
• Assisting the reservation department with taking reservation and completing reservation checks.
• Once you have completed training you will be expected to complete early and late Duty Manager shifts dealing with guest complaints and feedback.
• As part of the supervisor team you will complete sleep in Duty Manager shifts.

The above is a non exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager. The Company reserves the right to amend your job description in line with the changing demands of the business.

About Us

The Aldwark Manor Estate has been synonymous with luxury since it was established in 1978.

Elegant grounds sensual design elemental dining and grandeur at every turn within 185 acres of countryside all contribute to its allure.

The Aldwark Manor Estate is an independent indulgent luxury hotel in the Yorkshire countryside and provides the setting for unforgettable experiences.

We are continuously looking for exceptional individuals to join our team. If you are seeking a hospitality job with progression opportunities then we are for you. There are livein opportunities for the right candidates.

We are an equal opportunities employer committed to diversity equity and inclusion. A copy of out DEI policy is available on request.