Order Management Senior Para-Professional
Order Management Senior Para-Professional
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Salary Not Disclosed
1 Vacancy
Job Description
Location:
Richland Mississippi United StatesJob ID:
R0080030Date Posted:
Company Name:
HITACHI ENERGY USA INCProfession (Job Category):
Sales Marketing & Product ManagementJob Schedule:
Full timeRemote:
NoJob Description:
Single point of contact for customers/the voice of the customer for all post order transactions. Develop a knowledge of the customer; identify and predict customer needs.
Provide quotes processing orders acknowledgements requests for information etc. Coordinate communication to and from customer including product information engineering production quality test shipping service warranty ect.
Review customer order; verify customer information and notes. Maintain customer records and documentation. Work with confidential customer information. Accurately log all customer interactions in data management system
Input and track orders change notices and cancellations. Respond to customer queries and product needs.
Promptly identify and escalate customer issues for resolution. Diagnose troubleshoot and resolve issues over the phone in a fast paced environment. Answer incoming support requests via phone email or web portal. Analyze problems and inquiries related to Service Level agreements
Manage and track Customer Complaints and factory response to CCRPs.
Equal Employment Opportunity (EEO)Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Required Experience:
Senior IC
Employment Type
Full-Time
